...test metrics and reports Experience with Automated Testing Five (5) • years of Testing experience in a Software Development Lifecycle environment Five (5) • SQL and PLSQL Programming in SQL Server ETL and Data warehouse process Informatica 10 • 20 Informatica Data Quality Profiles , Score Cards SQL Server RDBMS SQL Server Analytics Services SSAS SQL Server Reporting Services SSRS Tableau Reporting BMC Control M Scheduler Tool Data Analysis Data Profiling Application Life Cycle Management Complete Testing process SDLC, Agile Process, SAFE and Kanban methodologies, TFS Tool Good Communication Skills and Quick Learner Selenium Automation Unix Finance Domain Knowledge Automation Scripting using excel Macros Other Functions: • The Quality Engineer IV participates i...
I am currently in need of a highly skilled BMC Control M specialist to play a significant role in a short-term project expected to last for 3 months. Your main responsibilities will consist of: - Job Scheduling: Effectively plan and organize tasks to ensure timely completion. - Workflow Management: Monitor and control the execution of all tasks to ensure smooth and efficient operation. - System Optimization: Improve the overall performance of our systems in term of speed, efficiency and capacity. Applicants must be advanced users of BMC Control M with proven experience in job scheduling, workflow management and system optimization. Your skills won't just be tested - they will be developed, honed and highly appreciated throughout the project. Looking forward to your bi...
I'm looking for an experienced Jira ITSM consultant to help configure my Jira Service Management project. The specific configurations I need are: - Workflow Customization: I require customization for 3 or more workflows. The consultant should be able to efficiently manage and configure these workflows according to our needs. - Service Level Agreements (SLAs) Setup: I need SLAs to be properly set up to ensure the quality of services we deliver. The consultant should have a clear understanding of ITSM practices and be able to translate this into the Jira Service Management environment. - Integration with External IT Tools: I need the consultant to set up seamless integration with our external IT tools. This will require in-depth knowledge of Jira's capabilities a...
I am looking for a ServiceNow expert who can assist with integration development. The main goal of this project is to enhance IT service management (ITSM). We aim to integrate ServiceNow with a variety of systems and applications, specifically Salesforce, JIRA, and Zendesk. This would ideally involve configuring the incident management, change management, and service catalog features of ServiceNow. Key requirements will include: - Strong working understanding of ServiceNow, especially in the areas of incident management, change management, and service catalog - Proven experience in integration development with ServiceNow - Familiarity with Salesforce, JIRA, and Zendesk integration - Ability to work towards the primary goal of improving IT service management effectively Experience...
Hi, I am need a Experienced ServiceNow Developer who is well-versed in ITSM Development. Basically someone should teach me on following concepts and do mentorship(Giving Realtime scenarios) . Teaching should be scenario based. This project should start immediately and completed within a month. Attached details document. Please DM further details/ discussion. Note: Training Institutes please stay away.
I have a slew of Standard Operating Procedures (SOPs) that need to be validated. The audience for these procedures primarily includes IT staff, hence requiring the services of an individual with a solid understanding of the following areas: - ITSM (IT Service Management) - SDLC (Software Development Life Cycle) - Agile Processes - Business Analysis Management Process Document - Project Management process Workflow steps The right person will review, analyze, and validate the SOPs, improving them as necessary to ensure they are clear, concise, and accurate. Ideally, this individual should have extensive experience working with IT processes and procedures, have a history of managing and implementing IT services, and be fluent in contemporary Agile work methodologies. If you h...
...deployment of a new IT Service Management (ITSM) system. The goals of this endeavor are to achieve: - Scalability and robust performance to meet current and future demands. - Powerful security measures and data protection policies to ensure the system's safety. - Seamless integration with pre-existing systems to minimize disruption. I am particularly looking for the solution architecture to equip the ITSM system with the following functionalities: - Incident management: that will allow us to efficiently handle any unexpected disruptions. - Problem management: helping us to minimize the impact of incidents that cannot be prevented. - Service Catalog: offering a structured and intuitively organized directory of all the IT services we deliver. The new ITSM sy...
As an advanced user of ServiceNow ITSM, I am seeking professional support for third-party system integration specifically with cloud services. MAIN TASKS: * Development of an effective integration between ServiceNow ITSM and our chosen cloud services. * Ensuring the smooth synchronization of data between systems. * Regular testing and quality assurance checks for flawlessly maintained integration. PREFERRED SKILLS: * Proficiency in ServiceNow ITSM. * Experience in third-party system integration, specifically with Cloud Services. * Strong understanding of workflows, data synchronization, and system linkages. * Problem-solving abilities to troubleshoot any issues that may arise during the integration process. This project requires an expert who can deliver t...
More details: What specific ITOM (IT Operations Management) technologies or tools do you need expertise in for this project? Opmanager manage engine What specific features or functionalit...Services What specific services do you need to monitor in OpManager from ManageEngine? DNS, HTTP/HTTPS, FTP I am looking for an experienced individual to finalize the OpManager Manage Engine project. Additionally, I need assistance in enhancing the service, presenting screens, and monitoring all new devices added to the network and the work environment automated, to link them in the future with an ITSM software. Your efficiency and work are required for the credibility of project completion. Please do not mention your knowledge or lack of knowledge of the tool. Kindly do not waste our time. Bes...
I'm looking for an experienced web designer who can inject creativity and vibrancy into the development of my website's home page. This page should seamlessly integrate an existing chatbot, ensuring a smooth user experience that not only provides insight into our compan...project. Specifically, highlight any past work that involved creative website design and chatbot integration. I'm eager to work with someone who is as passionate about creating engaging web spaces as I am. Let's make a home page that stands out and serves as an inviting gateway for our potential customers. only home page need to desgin and need to integrate existing chatbot this is $25 fixed prject
support required for ServiceNow administrator, proficient in ITSM, CSDM, CMS, HAM, and CMDB modules.
...develop an ITSM solution. This software should be capable of addressing Incident Management, Change Management, Problem Management, Release Management and Access Management. Key Requirements: - Automated workflows - Reporting and analytics - Building a new solution from scratch The perfect candidate should have a deep understanding of ITSM processes and a strong background in solution architecture, particularly in creating software with automated workflows, analytics functions, and the ability to manage various IT processes. Experience in building new solutions from scratch is essential. We don't just need a system that integrates with what we have - we need a completely fresh solution. Show me what you've done before and let's revolutionize how we manage...
...with IT Service Management (ITSM) tools. Your participation will directly influence the development of a comprehensive ITSM tool. Ideal Participants: - 5-10 individuals - 8+ years of experience in ITSM - Users of tools like ServiceNow, JIRA, etc. Looking For: - IT Support Specialists - IT Managers - ITSM Tool Developers - HR Managers - Sales Managers - Product Managers Interview Details: - One-on-one sessions - Duration: 45 minutes each Skills & Expertise: - Profound knowledge of ITSM processes - Hands-on experience with leading ITSM software - Strong communication skills - Ability to provide insightful feedback on tool usage Your insights are invaluable for shaping a tool that meets the needs of industry professionals. If you're ...
I am looking to enhance our existing ServiceNow dashboard. Specifically, I need someone with expertise in developing and customizing dashboards for Incident Management, Change Management, and Problem Management f...key performance metrics: - Incident Resolution Time - Change Success Rate - Problem Recurrence Rate - Mean Time to Recovery (MTTR) - Mean Time to Detection (MTTD) - Mean Time to Eradication (MTTE) The primary users of this dashboard and its analytics will range from our IT Team, Executive Team, to our Customer Support Team. Your experience in ServiceNow development and a strong understanding of ITSM processes will be crucial for this project. The ability to develop user-friendly dashboards and the knowledge to select and incorporate the correct performance analytics is ...
I'm looking for a proficient freelancer to produce an informative slide that centers on ITSM, specifically focusing on Incident Management. This resource must include governance structure and communication plans pertinent to incident management. Key points to emphasize are: - Incident identification - Incident logging - Incident categorization Additionally, the presentation should illustrate the role and responsibilities of a Service Manager within the governance and communication structure. Ideal candidates will have prior knowledge and experience in IT Service Management, slideshow creation, and stakeholders communication structuring. Familiarity with Incident Management is a must. Your expertise should guide our understanding and improve our Incident Management efficienc...
Unsure of extent, engine overheats, loss of power and oil and water mixed
Hi, I am looking for someone to provide me with the full ITIL framework + templates of all the polies and process to implement. Will need some explanations so you will need to have a good knowledge of ITIL 4 and ITSM
I'm searching for an experienced BMC Helix trainer to deliver a well-rounded, virtual training. Specific focus should be on the following areas: - Operational Management - Remedy IT Service Management - Discovery and Dependency Mapping The training schedule and duration is flexible at this point and to be discussed further. The right candidate must have extensive experience with BMC Helix, and in delivering virtual trainings effectively. Please share your experience, training methods and available schedules in your proposal. Let's create a rewarding training journey together.
We are looking for a skilled ServiceNow developer with strong experience in ITSM migration. The ideal candidate will have hands-on experience with instance configuration migration from one instance to another instance in domain separated instance. . The successful candidate will be responsible for carrying out the migration process and ensuring a seamless transfer of data and settings. Key skills required for this job include: Location :- India Skills :- ITSM Migration Key point :- Worked on instance configuration migration from one to another instance in domain separated instance - ServiceNow development - ITSM migration - Instance configuration migration Join our team and help us in migrating our ITSM instances successfully!
I am looking for someone who can assist me with installing the GLPI agent on my Windows & Linux operating system. I already have GLPI installed and I have the GLPI agent software ready to install. Using the installed agent we should be able to ena...Windows & Linux operating system. I already have GLPI installed and I have the GLPI agent software ready to install. Using the installed agent we should be able to enable Location tracking and notification from GLPI when a device changes its location Skills and Experience: - Experience with GLPI agent installation and configuration - Knowledge of Linux operating system - Familiarity with ITAM/ITSM solutions and their integration with GLPI - Ability to enable location tracking and notification features in GLPI when a device cha...
En serem estamos comprometidos con diversos proyectos y queremos contar con los mejores profesionales del sector. Actualmente, nos encontramos en la búsqueda de un Programador/a Servicenow con al menos 2 años de experiencia profesional. Requisitos: .- Experiencia en desarrollo con la herramienta Servicenow (ITSM, ITOM, DISCOVERY) .- Conocimiento de Javascript. .- Interesado por aprender y formarse con la plataforma! Fomentamos un ambiente de trabajo multicultural e inclusivo, no discriminamos por edad, género o creencias; así como ofrecemos igualdad de oportunidades a todo el personal. Desarrollamos nuestras actividades bajo los principios del cuidado del medioambiente, la sostenibilidad y la responsabilidad social corporativa; colaborando en proyecto...
...with over 9+ years of experience in ServiceNow development and consulting. The ideal candidate for this project should also have a strong understanding of ITSM module, scoped apps, SAM, CMBD. Specifically, I require assistance with the Incident Management module in ServiceNow. The tasks that need to be performed in Incident Management include workflow configuration. It is important that the chosen ServiceNow Developer is able to provide ongoing support after the completion of the project. Skills and Experience Required: - 9+ years of experience as a ServiceNow Developer - Expertise in Incident Management module, - Strong knowledge of ITSM module, scoped apps, SAM, CMBD - Experience in workflow configuration - Ability to provide ongoing support after the completion of t...
... etc. that they're looking for roles include and are not limited to: Deputy Head of Operations, Asset and Service Management ITSM Operations Lead Risk Specialist/Manager Availability Manager Vendor Service Delivery Manager Service Operations Lead Process Managers (Knowledge / Problem / SIAM) Cyber Security Analyst Critical Risk & Incident Specialist IT Services Management Lead Information Technology Superintendent Assistant Director - Service Transition Delivery Lead/Practice Lead Business Analyst - IT Service Management (ITIL) IT Service Manager (ITSM / ITIL 4) General: Robotics Related Roles AI/Automation Related Roles Cyber Security Roles Executive/Director ITSM/SIAM/AGILE Roles Risk Management and ITIL Discipline Highly specialised roles ServiceNow Arc...
Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, SPM (ITBM), ITOM, CSM, CMDB, WSD, Service Portal, HR , Asset Management, Change Management, Custom Development, etc. You will be responsible for helping to develop code, unit test, hold code reviews, check in code and help to build the code pipeline for continuous integration/continuous delivery. Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API Create, maintain configuration management on the ServiceNow platform in all environments Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests Provide gro...
Want to get ServiceNow resume which represents and matches current trends in the market for snow in U.S with 5+ years of experience as a developer and admin for ITSM , ITOM , ITAM and ITBM , GRC Modules.
Want to get ServiceNow resume which represents and matches current trends in the market for snow in U.S with 5+ years of experience as a developer and admin for ITSM , ITOM , ITAM and ITBM , GRC Modules.
Key Responsibilities: ServiceNow Development: Design, develop, and implement ServiceNow solutions, with a focus on scripting and automation, to support ITSM and ITOM processes. Customization and Configuration: Customize and configure ServiceNow applications and modules to align with business needs, ensuring optimal functionality and user experience. Scripting Expertise: Utilize your expertise in JavaScript, GlideScript, and other scripting languages to create efficient and maintainable ServiceNow scripts, including Business Rules, Client Scripts, and UI Policies. ITSM and ITOM Modules: Work extensively with IT Service Management (ITSM) and IT Operations Management (ITOM) modules, optimizing workflows and processes within these areas. Integration: Integrate Service...
...through regular quizzes, assignments, and practical assessments to ensure they are effectively mastering the material. Stay Current with ServiceNow: Continuously update your knowledge of ServiceNow by keeping up with the latest developments, best practices, and industry trends. Qualifications: Proven experience as a ServiceNow Developer and Administrator with a strong understanding of ServiceNow ITSM, ITOM, and ITBM modules. Prior experience as a trainer, instructor, or mentor in ServiceNow development and administration. Exceptional communication skills, with the ability to convey complex technical concepts in an understandable and engaging manner. Strong problem-solving skills and the ability to adapt training approaches to meet the needs of various learners. ServiceNow cert...
Website Redesign for Wolken Software We are Wolken Software, a SaaS-based company offering ITSM and ServiceDesk solutions. We are seeking web designers to help us revamp our existing website. Our goal is to create a modern, intuitive, and interactive 10 to 15 page website that reflects our professionalism, expertise, and dedication to customer satisfaction. We aim to achieve faster interactions, a seamless flow of information, and a perfect blend of text and animation design style without incorporating cartoon or character animations. Project Overview: Our website redesign project comprises the following key elements: Modern and Intuitive Design: We envision a clean, contemporary design that showcases our brand identity while ensuring easy navigation and an intuitive user experie...
We are Wolken Software, a SaaS-based company offering ITSM and ServiceDesk solutions. We are seeking web designers to help us revamp our existing website. Our goal is to create a modern, intuitive, and interactive 10 to 15 page website that reflects our professionalism, expertise, and dedication to customer satisfaction. We aim to achieve faster interactions, a seamless flow of information, and a perfect blend of text and animation design style without incorporating cartoon or character animations. Project Overview: Our website redesign project comprises the following key elements: Modern and Intuitive Design: We envision a clean, contemporary design that showcases our brand identity while ensuring easy navigation and an intuitive user experience. The design should be visually app...
...Custom Back-Up / Restore scripts Skill: Cloud SQL, NFS, GCS/Buckets, Scheduler, image back-up and restore, scripting Lab builds Project > Subnet > infra pipeline DLs NATing - configure per Lab + harden existing setup Skill: GCP security, VPC, cloud and onPrem firewalls, IAM, StackDriver, VPNs, Cloud router & Cloud NAT, HA Proxy / Load Balancers, Monitoring StackDriver - configure infra monitoring, ITSM/BMC integration Dynatrace - networking, configure alarms & dashboards Skill: cloud networking, alarming, firewalls, VPC, Cloud Security, Hardening Performance Testing Ops Readiness Documentation and Training Job Description: Skills requirement: Experience building with GCP tools (GitHub, Cloud build pipelines, Scheduler, GCP networking, GKE, etc.) Experi...
...(Responsibilities): Designs, codes, tests, and implementing utilizing the automation and orchestration tools using Python, Powershell, any scripting technology. Defining and setting development, test, release, update, and support processes for DevOps operation. Performs unit tests, monitors results, and takes required corrective actions as needed. Provide the inputs for the “Form Design” for any ITSM related changes for deploying each use case Understanding AI and Machine Learning concepts and assist in the deployment of automation use cases. Review and approve the use case solutions. Optimizes and enhances applications and interfaces to meet SLA/functional requirements. Assists in the production support and maintenance of applications as needed. Works within the ITIL...
...(Responsibilities): Designs, codes, tests, and implementing utilizing the automation and orchestration tools using Python, Powershell, any scripting technology. Defining and setting development, test, release, update, and support processes for DevOps operation. Performs unit tests, monitors results, and takes required corrective actions as needed. Provide the inputs for the “Form Design” for any ITSM related changes for deploying each use case Understanding AI and Machine Learning concepts and assist in the deployment of automation use cases. Review and approve the use case solutions. Optimizes and enhances applications and interfaces to meet SLA/functional requirements. Assists in the production support and maintenance of applications as needed. Works within the ITIL...
...Experience in team management - Strong troubleshooting and critical thinking skills - 3+ years managerial experience in IT support for mid-large size companies - Degree in Computer Science or Management Information Systems - In depth knowledge of Windows and desktop applications, Mac OS, Microsoft Office 365, AV equipment, and general IT infrastructure activities. - Experience in 3rd party management ITSM tools (ServiceNow) is a plus This role will work closely with our internal IT team based in APAC. Please note: this is a part time opportunity with only ~20 hours per week required. This could be working Tuesday and Thursday (preferred) or reduced hours across Monday to Friday. Person is required to physically be onsite....
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You will be working with clients to discern their ITSM needs in the context of ServiceNow. You will articulate the information you received from the client into software design specifications. You will interface with a software development team that will use your software design specifications to develop the solution required by the client. You will also hold small training sessions to show operators the correct way to utilize the ServiceNow software. You will work from home a majority of the time but there will be some business travel required. One requirement is you must be able to travel within the United States.
1) Minimum 5 years of experience in Power BI Dashboar...Should be well versed with Software development lifecycle and ITSM Processes Junior Power BI Developer 1) Minimum 3 years of experience in Power BI Dashboard development 2) Worked in at least 3 Power BI project 3) Expertise in Power Query / DAX / SQL / Power BI DataFlows / Datasets 4) Able to work independently in delivering Dashboards based on advanced modeling 5) Working Knowledge in all components of power BI 6) Should have experience in developing and deploying power BI Dashboards 7) Strong foundational knowledge on Business Intelligence, Data Transformation, Data Modelling 8) Ability to convert User Requirements into Technical details and deliverables 9) Should be well versed with Software development lifecycle and I...
I am in need of a professional with experience in Information Technology Service Management (ITSM) with Integrated Telephony. My specific requirements include: - Integration with current ITSM solution - Use of ServiceNow software - Extended support and maintenance The ideal candidate will have experience in providing Software as a Service (SaaS), Managed Services, Implementation, and Professional/Consulting Services. In addition, the candidate should have proven expertise in providing extended support and maintenance. The Coordinating Entity is seeking proposals from proponents for a Cloud-based SaaS ITSM solution with an integrated Telephony component and the option to extend the solution in the future with additional integrations and services, such as Project, Por...
ITSM Solution for Cloud-based Ticket Management and Asset Management I am looking for an ITSM solution that is cloud-based and can efficiently manage tickets and assets. The ideal candidate should have experience in designing and implementing ITSM solutions. Specific Features: - Ticket Management: The solution should be able to manage tickets efficiently, assign them to relevant teams, and track their progress. - Asset Management: The solution should help us keep track of all our assets, including their location, status, and usage. Users: - The solution will be used by 11-50 users. Skills and Experience: - Experience in designing and implementing ITSM solutions - Knowledge of cloud-based ticket and asset management solutions - Strong communication and co...
...settings, security policies 2. 1-3 years hands on experience with Azure DevOps 3. 1-2 years hands on experience with scripting (PowerShell, Python, Azure CLI) 4. Experience with web security; Understanding Fundamentals of firewalls and ports 5. Experience with infrastructure monitoring and logging tools 6. Experience configuring and monitoring Azure PaaS services, Git, GitHub 7. Ability to pick up ITSM tools like ServiceNow Leadership skills 1. Customer obsession, Ownership, Bias for Action 2. Excellent remote collaboration skills 3. Experience working in a matrix organization with diverse priorities 4. Exceptional written and verbal communication skills along with collaboration and listening skills 5. Ability to work with agile delivery methodologies 6. Ability to ideate require...
Entire itsm of servicenow and reporting module And powerBI
...and customize ZenDesk IT support forms for our company, we are testing ZenDesk as a potential ITSM platform. The primary purpose of the forms/recipes is to collect customer inquiries, incidents, requests, and work orders. Although I have a general idea of the fields and information I want to collect, I am open to suggestions and recommendations. I do not require any specific integrations or automation with the forms, just basic functionality. If the platform leads to production, then there may be more work with automation and macros. Ideal skills and experience for this job include: - Experience with ZenDesk form customization - Strong understanding of customer inquiry, ZenDesk workflow and ITSM platforms - Ability to create a visually appealing and user-friendly form de...
I am looking for a graphic designer to modify the original Run DMC logo by adding my text in the same font and style. The ideal candidate should be able to match the original font and style of the RUN DMC logo & alter it to read LSC BMC in identical size, colour and font. The modifications should be done in the same colors as the original logo. The deadline for the project is 1-3 days. Supply me with all useable files, such as JPG, AI, PDF, Photoshop PSD, PNG for use on web, print and clothing.
I am looking for a Tableau expert to create a KPI dashboard for our ITSM finance data on SCREENSHARE. We have specific KPIs in mind that we would like to include on the dashboard. Ideal skills and experience for the job include expertise in Tableau, data visualization, and experience creating KPI dashboards.
Location: Gothenburg / Hybrid Workload: 100% Start: asap Duration: 6 months + extension Language: English Description SOC Analyst will be responsible for incident response, threat intelligence, threat hunting and incident process management to detect and protect the overall security of the organization. Key Responsibilities: - Monitoring Alerts from SIEM, ITSM, and security products: Detect, investigate, and mitigate threats. Acting individually or as part of a team to resolve incidents. - Tuning the alerts and updating SOPs. - Updating Incident process flow. - Proactively hunt for threats, gather threat intelligence, and conduct research regarding the latest methods, tools, and trends in digital forensic analysis. - Creating thorough reports and documentation of all incidents a...
Unterstützung bei der Einführung von M365, RollOut/Aufnahme der NB ins MS Intune, ITSM im Ticketsystem
ITSM ServiceNow IT catalog and request management system, I need to create Use Case, Class, and Sequence diagrams.
My project requires a Use Case Diagram, Class Diagram, Sequence Diagram for Service Catalog and Request Management ITSM. These diagrams need to be used for development purposes, with basic level of detail.
...of importance) 1. Installs on local computer without administrative rights (use cu0rrently logged in user). 2. Plugin should have a visible button in the Outlook ribbon menu. 3. Add-in is user activated - user needs to click on the button to see the form. 4. Displays a form where the user is asked for details - similar to a Microsoft Forms but within Outlook. 5. Main use of form is for ITSM / support ticket creation for internal helpdesk. 6. Once set of questions are completed, a draft mail is created, ready for sending containing all the details from the questions. 7. Must NOT interfere with normal Outlook functions. The add-in/plugin is an option that is accessible from the Outlook menu ribbon or from a message draft. Once user clicked on the add-in/plugin, the u...
