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Customer Service is an essential component of a successful business. It involves providing customers with quality support to their inquiries, suggestions, grievances, or any matters related to the business. A customer service specialist is a personnel who specializes in providing top-notch customer service.

These professionals strive to go above and beyond customer’s expectations and provide efficient solutions tailored to their needs. Their job descriptions also consist of tasks such as responding to customer inquiries quickly and accurately, analyzing information, diagnosing real problems, recording customer feedbacks, creating customized support plans for each customer, monitoring customer relationship management tools, executing follow-ups, applying problem-solving strategies, among other duties. These tasks emphasize on building customers’ trust and fostering relationships with them.

Here’s some projects that our expert Customer Service Specialist made real:

  • Interpreting services in multiple languages
  • Lead generation and virtual assistance
  • Site verification across different countries
  • Product testing on global scale
  • Field research projects
  • Merchandise supervisors

The projects aforementioned demonstrated the ability of a Customer Service Specialist to provide seamless support for businesses around the world. By hiring such a freelancer on Freelancer.com, you are entrusting your customers’ satisfaction to professionals who are experts in dealing with customers’ needs and inquiries. With this knowledge and skillset at hand, you can immediately experience a far reaching beneficial impact on your business. You don't need to worry about not being able to cope with a sudden spike of customers' inquiries or missing out on feedback or suggestions that could help you improve your services. So don't wait any longer! Post your project now on Freelancer.com and hire one of our expert Customer Service Specialists!

93,442 건의 리뷰 기록에서, 저희 프리랜서( Customer Service Specialists )에 대한 거래선 측의 평가는 별점 5점 만점에 4.87점입니다.
Customer Service Specialists 분야 채용

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    31 건의 일자리 확인, 급여 기준: USD

    Project Description: Hotel Concierge Service Expert - I am looking for a freelancer who can assist me with both specific issues and overall improvement in hotel concierge service. - The ideal candidate should have expert level experience in hotel concierge services. - The main focus of the project will be on enhancing the concierge service offered by the hotel. - The freelancer should have a deep understanding of the unique needs and expectations of hotel guests. - They should be able to provide personalized recommendations and assist with various guest requests. - Excellent communication and problem-solving skills are essential. - The freelancer should be able to handle multiple tasks efficiently and prioritize guest satisfaction. - Familiarity with hotel management systems and software ...

    $10 / hr (Avg Bid)
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    2 건의 입찰

    I am looking for expertise in pre-employment verification and comprehensive employment checks. Specific responsibilities include verifying potential employee's historical employment data. While concrete job details aren't specified, familiarity with diverse employment contexts is a plus. Accuracy is key, as is respect for privacy norms and laws. This service will be focused on individuals based in Mallorca, Spain. Your skills and experience should include but not limited to: • Vast experience in pre-employment verification, particularly in verifying employment history. • Knowledge of Spanish employment laws and standards. • Ability to carry out the task swiftly and accurately. • Must maintain a high standard of professionalism while respecting privacy.

    $60 (Avg Bid)
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    I am in need of a fluent English speaker to make phone calls to small businesses in Florida, USA. As a representative of my venture, your goal is to gather key information, which will be relayed back to me in a google sheet. Skills and experience required include: - A fluent understanding and speaking of the English language - Previous experience with cold calling or business to business communication - A professional, polite, and patient temperament, as you'll act as the face of my business - An understanding of small businesses' operations and nuances. Your communication and information gathering skills will be pivotal in helping me understand more about my potential customers.

    $110 (Avg Bid)
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    17 건의 입찰

    My objective is to significantly enhance customer service efficiency and personalize customer interactions through an AI-based IVR system. Key Tasks: - The IVR system should answer frequently asked questions autonomously. - It should intelligently route calls to the corresponding department based on customer input. - Gathering customer data for more efficient call routing and enhanced personalization should be a key capability. Integration requirements: - The IVR system must integrate effortlessly with live chat to ensure a cohesive customer service offering. Ideal Freelancer: - Proficient in AI and IVR systems - Experience in implementing live chat integration - Understanding of efficient call routing mechanisms - Experience in developing personalized customer interaction strategies ...

    $247 (Avg Bid)
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    I'm looking for proficient freelancers experienced in pre-employment background checking with a specific focus on education verification. Qualified freelancers should be able to conduct these checks accurately and professionally for multiple job positions, ranging from administrative staff, IT professionals to sales representatives. Ideal Skills: - Experience in conducting pre-employment background checks - Ability to verify educational claims - Discretion and professionalism While it's not necessary, these applications should ideally include experience and past work samples to demonstrate track record. Offering a detailed project proposal would also be a plus.

    $55 (Avg Bid)
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    Hello: We are currently seeking a highly motivated and skilled virtual assistant to join our team and manage our presence on various freelance platforms including Upwork, Freelancer, Freeup, and Workana. As our virtual assistant, your primary responsibility will be to bid on job offers tailored to each platform's audience, attract clients, and facilitate communication between our team and those potential clients. Responsibilities: 1. Bidding on Job Offers: Strategically bid on relevant projects by crafting compelling proposals that showcase our expertise, understanding of project requirements, and commitment to delivering exceptional results. Tailor each proposal to address the client's needs and demonstrate how our team can add value to their project. 2. Bid Management: Effi...

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    Send voice recording to be considered. It must be visible in your cover letter. The correct candidate will start immediately: I'm looking for an experienced and dedicated Virtual Assistant to handle key tasks that will help streamline my day-to-day operations. These include but are not limited to: - Answering phone calls - Responding to emails - Scheduling appointments Ideally, the candidate should be familiar with using GoTo and Zoom for phone and email operations. Moreover, the ability to efficiently manage multiparty communications via a shared email inbox is essential. Preferred Communication Platforms: The ideal candidate needs to be proficient in using GoTo Connect, our preferred mode of communication. Key Skills & Experience Needed: - Exceptional verbal and writte...

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    Estoy buscando a alguien que tenga 16 años o más y resida en América Latina. Se realizarán entrevistas con diez estudiantes en español, utilizando un teléfono celular para grabar las conversaciones y luego enviar los videos obtenidos. Cada grabación tendrá una duración de 2 a 3 minutos, lo que resultará en un total de 20 a 30 minutos de material grabado. La colaboración implica encontrar estudiantes interesados en participar en la reparación de electrodomésticos, como refrigeradoras y hornos, a través de internet. Los estudiantes entrevistados no requieren experiencia previa en la reparación de electrodomésticos, pero deben exhibir destacadas habilidades en la solución ...

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    10 건의 입찰

    I need a part time virtual assistant who can work 5 hours everyday Monday - Saturday. The tasks will include 1. Internet Research & Marketing (finding resources online) 2. Maintaining emails, (creating and replying emails) 3. Bidding/Finding on potential projects (highly incentiviced) 4. Generating Data from resources given 5. Hiring and Managing team members 6. Making calls to clients (rarely) The VA should be highly pro-efficent in English Willing to learn and adapt to online workforce Experienced on LinkedIn Sales Navigator or Zoom Info will be preffered. If not, willing to learn. We are looking for a VA to work with us for a minimum of 6 months to 1 year Looking for freelancers from Coimbatore, Tamil Nadu Thanks

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    I'm in need of a physical address in the US to receive and scan my personal or business correspondence, primarily consisting of letters from entities like Amazon and my bank. - Will exclusively be using this for personal correspondence, and business. - The primary type of correspondence received will be letters. - Geographic location of the address in the US is not a concern. Ideal service provider would have experience in handling sensitive mail, ensuring the privacy of the content and timely scanning. Respect for privacy and proven trustworthiness are paramount.

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    More details: What type of customer support do you require? Phone support, Email support, Live chat support How many hours of customer support do you need per day? Less than 4 hours Which area of your service/product do you anticipate will generate the most customer queries? General product/service inquiries

    $282 (Avg Bid)
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    I am seeking a proficient Telegram community manager who will be responsible for interacting with community members. Your role will also entail moderating discussions and ensuring a positive and engaging environment for our community. Key Responsibilities: - Engaging in active interactions with community members and maintaining their engagement - Moderating group discussions to avoid spam, inappropriate content and disputes Ideal Candidate Profile: - Experience as a community manager in Telegram or similar platforms - Must show a high level of diplomacy and excellent communication skills The contract will be for 10-20 hours per week. With an expectation of intermediate-level Telegram platform expertise, adaptability and quick to learn are essential. I look forward to vibrant, engagi...

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    We have the Greenwich Peninsula Golf Driving Range by the O2 Arena. I am seeking an audio professional to install an 8 zone speaker system intended for background music in all the different areas, Two tier range, Crazy Putt course, restaurant, exterior of building and Ladies and Gents Toilets plus the roof bar. I have already selected and purchased the speakers - your responsibility will be purely installation. This set up will be spread across multiple floors. Ideal skills would include: - Expert understanding of acoustics and audio systems - Prior experience with multi-zone speaker installations - Ability to manage in-wall or in-ceiling cable routing - Familiarity with multi-level home environments - Ability to consult on optimal speaker placement to achieve best sound quality Flexib...

    $316 - $947
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    0 건의 입찰

    Join our dynamic team managing multiple thriving online retail platforms! We're renowned for our unwavering commitment to delivering exceptional customer experiences, setting the benchmark in our industry. To uphold these standards, we're on the lookout for passionate individuals to join our customer support squad. What we expect from you: - Dive into the action by providing timely and top-notch assistance to our valued customers through channels like email and chat. - Tackle customer inquiries, concerns, and grievances with efficiency and empathy, leaving them with a smile. - Dive deep into our product portfolio, services, and policies to become the go-to guru for our customers' queries and needs. Are you the right fit?: - Previous experience in customer support or a re...

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    We are a dynamic and rapidly growing company operating multiple website stores. Our commitment to delivering exceptional customer experiences has positioned us as a leader in our industry. To maintain our high standards, we are seeking talented individuals to join our customer support team. Responsibilities: -Provide timely and professional assistance to our clients through various channels including email and LiveAgent chat - no phone calls required! -Address customer inquiries, concerns, and complaints with efficiency and empathy. -Maintain a deep understanding of our products, services, and policies to provide accurate information and guidance to customers. Requirements: -Previous experience in customer support or a related field, preferably in an e-commerce environment. -Excellent ...

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    18 건의 입찰

    I am in search of a proficient individual to handle our online store’s customer service calls in Romania. The primary responsibilities will entail: - Verification of customer addresses - Follow-up on abandoned shopping carts Our shop specializes in clothing and accessories,hometolls exx therefore, having some knowledge of or experience in this retail sector will be advantageous. It's important to note that the estimated volume of daily outband calls will range from 50-100; thus, a history of handling high volume calls would be ideal. Proficiency in Romanian is a must for effective communication with our customers. This role is perfect for someone with excellent customer service skills, good attention to detail, and a high commitment to ensuring customer satisfaction at all tim...

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    pre employment vetting 4 일 left
    확인

    I am seeking a meticulous freelancer to conduct thorough education verification checks on potential employees within the next month. The primary task will be verifying if the prospective employees have graduated from the institutions they've claimed. Tasks Include: - verification of educational documents A keen eye for detail, confidentiality, and excellent communication skills are imperative. Please note: The ability to handle sensitive information with utmost discretion and respect for privacy laws is a must for this engagement.

    $65 (Avg Bid)
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    I have an opening for a dynamic and versatile virtual assistant who's experienced in handling a variety of tasks. Specific tasks: While the precise tasks may vary, the main areas of focus may include: - Data Entry - Research - Customer Service Application: I'm specifically interested in freelancers willing to take an extra step and provide detailed project proposals. This will give me an idea of how you plan to ensure project excellence and value addition. Expertise: While a broad range of skills is beneficial for this job, I'm particularly looking for applicants with a strong background in Sales and Marketing. Your ability to handle these tasks would be instrumental to the role. If you believe you meet these criteria and are capable of performing an assortment of task...

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    I am seeking a savvy Virtual Assistant proficient in administrative, email management, and research tasks. Requirement and Skills: - Mastery in Microsoft Office and Google Suite - Excellent written communication skills - Ability to manage mail effectively - Strong at conducting thorough research Experience in similar roles is preferred but demonstrating the above-mentioned skills holds greater value for this role. Looking forward to your applications!

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    I require a female assistant based in Hyderabad, India. The candidate shouldn't require any skill and should be available in hyderabad to meet if required. Please bid if you are in Hyderabad. Thanks

    $276 (Avg Bid)
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    Job Posting: Instagram & Email Response Manager (Norwegian Language Required) Scope: Long-Term Engagement Headline: Join Our Team as a Social Media and Email Response Specialist! Category: Virtual Assistance & Lead Generation Location: Norway (Must be fluent in Norwegian) Job Description: We are a rapidly expanding marketing agency in search of a dedicated Virtual Assistant to manage both our Instagram responses and email correspondences. This role offers significant opportunities for advancement and long-term collaboration for those who are diligent, efficient, and display a strong work ethic. As part of our team, your main duties will include managing inbound and outbound messages on Instagram and handling email queries. Your goal will be to set appointments that drive our...

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    Black pearl Asia Ltd. Hong Kong, Is looking for a highly motivated sourcing specialist to assist the company in creating strong relationships with suppliers and maintaining the existing ones. The sourcing specialist's responsibilities include sourcing goods, materials, and services at competitive prices and advising upper-level staff members on which suppliers to contract with. You should be able to maintain and update the supplier database and find alternative suppliers if the existing ones are unable to meet their obligations. To be a successful sourcing specialist, you should be able to work with the relevant departments to ensure that costs remain within budget. A high-performing sourcing specialist should be able to develop and implement innovative ideas to enhance sourcing strat...

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    Attention, Indian job seekers! We're on the lookout for a dedicated Virtual Assistant for a full-time position, from 9 AM to 6 PM. If you're up for the challenge, send us a proposal with the following details: Full Name Location Educational Background (Graduation) Work Experience Last Drawn Salary Expected Salary Share insights into your relevant experience and tasks you've handled previously. Excited to have you on board! ?

    $110 (Avg Bid)
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    Pre-Employment Vetting Services 11 시간 left
    확인

    I'm seeking a seasoned professional in employee background checking to conduct the full spectrum of pre-employment screenings for a number of prospective candidates. The ideal freelancer for this project should possess: - Significant experience in conducting background checks. - Familiarity with South African legal procedures and databases. Your responsibilities will be: - Criminal record checks. - Verification of employment history. - Confirming educational qualifications. Please note it is undetermined how many candidates will require vetting, so the ability to scale your services is essential. The project should be completed within a month. Your proposal should outline your approach and demonstrate your experience in this field.

    $58 (Avg Bid)
    지역별
    $58 (평균 입찰가)
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    I am in need of a competent Virtual Assistant who is based in Sydney. Your role will primarily involve: I will need you to personally visit a location in sydney and do a survey which I need to add in my report. - Ideal candidates should have excellent communication skills, experience in administrative support.

    $94 (Avg Bid)
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    Hello, I'm looking for a virtual assistant with a relatively neutral English accent to answer calls, and organize bookings for a startup handyman company. This is a full-time position. Sales/call experience is an asset. You'd need to be available from 11 a.m. to 7 p.m. EST (Toronto time) weekdays The rate is $250/month. Thanks, Phillip

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    We are a fast growing online training company in 3D design and animation industry based in California, USA. We are looking for a proactive and detail-oriented Virtual assistant to support our team, and is willing to contribute to our success from anywhere in the world. RESPONSIBILITIES: * Managing email correspondence and responding to inquiries. * Scheduling appointments and organizing calendars. * Assisting with document preparation, including formatting and editing. * Conducting online research for various projects. * Managing social media accounts and content. * Performing administrative tasks as needed to support team members. QUALIFICATIONS: - Excellent written and verbal communication skills. - Strong organizational skills and attention to detail. - Ability to work independent...

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    I'm in need of highly proficient virtual assistance, ideally with a US accent, to reinforce my customer support team. Key Responsibilities: • Handle incoming client calls and emails • Efficiently resolve inquiries in a professional manner • Update and maintain all customer interactions in our personal Perfex CRM Skills and Experience: • Prior experience in handling customer service calls for a technology industry • Superior oral and written communication abilities • Familiarity with Perfex CRM • Strong problem-solving skills • Excellent administrative capability • Being fluent in English with a US accent. This is an exciting opportunity for someone who enjoys liaising with customers and can deliver superb service every time.

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    I'm in need of a proficient English-speaking freelancer for a full-time customer service role focused on resolving customer complaints. Your task will primarily be centered around engaging efficiently and effectively with complaints we receive via email, with the goal of dispute resolution and customer satisfaction. Your bid amount should be for your monthly salary, Mon to Sat, 8 hours per day. Ideal skills/Experience: - Great English communication skills - Good at responding to emails swiftly - Experience in customer service, particularly complaint resolution - Proven problem-solving skills - Adept at ensuring customer satisfaction.

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    보다 자세한 내용을 확인하시려면, 회원 가입 또는 로그인 절차가 필요합니다.

    파워형 봉인형 NDA (비밀 유지 계약서)

    Who we are: - European Corporation that expands into Social Media. What the Job is: - We give you Videos. - You upload this Videos on a Youtube and Tiktok Account that you own. - The Uploads happen at a specified Date and Time. We will give you a Calendar for that. Requirements: - You have a Youtube and Tiktok Account. - You don't have to know anything. Its literally just uploading Videos. Why do we need someone to upload Videos? - Because Youtube and Tiktok don't allow Upload-Automation. We need someone in our Team that does that, because we create a lot of Videos. If you are interested in this Role, reach out now.

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