Hi, my name is Aaron James, and I would like to be your Virtual Admin Assistant overall, I have 12 years of experience in Corporate experience, 10 years of which were spent in leadership and managerial positions. This includes managing major client projects, starting up accounts, and various other administrative and organizational tasks and Web data research, analysis and management
Proficient in multiple tools such as MS OFFICE, EXCEL, PPT, OUTLOOK, GOOGLE WORKSPACE (G-SUITE), DESIGN and MARKETING TOOLS and multiple CRM tools
Experience and Expertise:
Expert in People Management / Development
Expert in Performance Management / Account and Client Management
Expert in Profit and Loss Analysis and Planning
Operational Excellence
w/ 7 years as a Manager of Operations (managed up to 229 agents, 12 teams)
w/ 3 years as a Supervisor of Operations
12 years of experience in customer service (contact center/business process outsourcing)
Handled customer service via EMAIL/CHAT/MESSAGING/LICALLS
Critical and Analytical Thinker (works well under pressure)
Proactive in Action Planning and Action Roll out
Highly Organized, Self-Driven, Motivational Leader and Mentor
Web data research, analysis and management
I would love to sit down and have an interview with you (if required) to tell you more about myself and discuss how can I / we work towards the success of your campaign