Build a Curriculum on Airline Industry

My name is Daison Jackson and part of training and development in a Software company that develops products on travel transport and aviation industry. We are looking to enhance the competence of our employees on industry trends,various products roadmap We are looking for people who can develop curriculum for Airline industry. We are a software product company in the travel transport and logistics [login to view URL] want content developed on Cargo,Reservation,Airline operation,Loyalty program,travel and Cruise industry, oil and gas [login to view URL] a document below which will specifically mention the [login to view URL] feel free to contact me if you can help. Travel transport and logistics- Industry curriculum development Cargo, passenger service, Loyalty, Airport operations, Travel and cruise, Travel and Hospitality Industry competence learning modules The content could be articles, ppt’s, pdf’s and webinars, videos anything related to the topic. 1. Understanding industry trends a. Overview of Air cargo Industry, how it functions, Key players, industry alliances, new products being built and launched and publication journals and sites that could bring us more info on the topic-PPT or pdf preferred. 2. Industry player requirement. a. Requirements of industry players (e.g. Emirates, Lufthansa) from the type of product being built (e.g. reservation software for airlines) b. Suggestion and detailed inputs on the features that would be the future requirements. 3. Competitor analysis a. Product portfolio of competitors, including key features and new developments/launches b. Sources from where we need to get information on competitor analysis (news, social media, trade publications) 4. Adoption of new technologies a. New technology trends in market (e.g. mobile, cloud solutions) and platforms used by vertical players (e.g. Oracle, SAP) b. The key features of different software platforms and technologies relevant to the industry and up-to-date with key developments and launches by market leaders, and how they impact the technology roadmap 5. End user customer journeys and needs. a. End-to-end customer journey of a product (e.g. airline booking) and needs (e.g. personalized recommendations for itinerary) b. Understands the happy flow of the customer journeys he/she is currently working on, and can identify some of the exception scenarios