Hi there,
I am a Microsoft Certified Solution Architect (well versed with MS Dynamics 365, Power automate, Power apps, Power BI, SharePoint, Office 365) and would be happy to assist you with your environment issues.
Please verify one of my Work Credits in D365 CRM and I believe it will give you an idea of the expertise I carry.
"Project: Genesys Cloud Integration with Dynamics 365
Application Expertise: Sales, Marketing, Channel Integration Framework, Genesys Cloud.
Services: Customization, Integration, Migration, Configuration
Requirement: Genesys Cloud softphone integration on Dynamics 365 Classic web view, both version (v1 & v2) of Channel Integration Framework and Unified Service Desk, that Support call, Callback, Chat, Email and Voicemail and then create/update Dynamics 365 activities as per interaction types." and many more.
Let me know if my experience sounds good to you and we will connect to discuss further action items.
Best
WahInnovations