종료

Customer service expert

I need someone responsible who speaks French and English for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellation, and other queries.

Primary responsibilities

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

기술: 고객 서비스, Customer Experience, 이메일 처리, 전화 지원

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고용주 소개:
( 0건의 리뷰 ) Nairobi, Kenya

프로젝트 ID: #25609563

이 프로젝트의 입찰 현황은 다음과 같습니다. 입찰자: 18명, 평균 입찰가: $12 (1시간 기준)

master1477

Hello sir. I can handle customers in an efficient way. I deal with customers of India [login to view URL] forward to your reply. Thank You.

$12 USD / 시간
(0 리뷰)
0.0
at9152249

Hello there, As I understand, you require a virtual assistant. I have industrial experience in this domain. Though I’m new on freelancer.com but if you give me a chance, I won’t let you down. If you like, I’d be more 더 보기

$12 USD / 시간
(0 리뷰)
0.0
yasmine649

Dear sir, During my experience in back /front office I was charged of data entry operations, handling customers calls and emails this why I can be the best candidate for your offer . Sincerely Relevant Skills and Exp 더 보기

$13 USD / 시간
(0 리뷰)
0.0
rajatch

· PMI Certified Project Manager with experience over 15 years and successfully delivered projects including E-commerce Application Development, Web Development and Support projects. · An accomplished, r 더 보기

$12 USD / 시간
(0 리뷰)
0.0
GalihAdipati

[login to view URL] Relevant Skills and Experience [login to view URL]

$17 USD / 시간
(0 리뷰)
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amarshammo

Hello, I am Md. Ifthaker Rahman Shamma from Dhaka, Bangladesh. I have read your project details and I believe that I am the perfect person to complete that. I am a professional and have deep knowledge of French langua 더 보기

$10 USD / 시간
(0 리뷰)
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layasoftware

LaYa Solutions - We can offer the need resources for your project. Kindly get in touch so we can provide you with a "FREE" consulting and estimate for this project. Let us know your availability so we can discuss in de 더 보기

$10 USD / 시간
(0 리뷰)
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traceisme

Good day!   I'm Thierry, I graduated in sciences, major mathematics. My native language is French, I'm fluent in English and I speak conversational Spanish. I really like your project and I would love to work with you 더 보기

$13 USD / 시간
(0 리뷰)
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AbdoChghaich

I can speak English and i can do this work and i can work day or night any thing u need and i have a good personality i can speak with people and know the problem and have a solution

$10 USD / 시간
(0 리뷰)
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roselyngichuru

Jambo! I trust you are well, after going through the project, I got interested. I have done customer service before and I will be glad to work with you and help accordingly I hope to hear from you soon to discuss more: 더 보기

$8 USD / 시간
(0 리뷰)
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uweray

Hi there, I have more than 6 years of experience in remote customer servcie role. I [login to view URL] to work with you. Kindly view my profile. Looking forward [login to view URL] from you

$13 USD / 시간
(0 리뷰)
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life1985

Hi, I am Hayat from Morocco and I am fluent in French and English as well. You can contact me for any further details. Best regards, Hayat Adelli

$10 USD / 시간
(0 리뷰)
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kirpalchopra

hi I go through your project. as I'm new for freelancer but having 14 years experience of customer support. so seeking a positive response from your side to work together on this project. + kirpal

$14 USD / 시간
(0 리뷰)
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ugn2019

Hi. I'm Eugene I am a native English speaker and fluent in French. I am happy and excited about biding this project. I have many experiences working as a virtual assistant Your project appeals to me for some reason. 더 보기

$8 USD / 시간
(1 리뷰)
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richard800

Hi You will have made the right choice to hire me. I am an experienced customer service representative with more than 4 years of experience in technical support, customer service and sales via phone, chat, and email. 더 보기

$12 USD / 시간
(0 리뷰)
0.0
denisepaulachi

Hello i am a freelancer and looking for a job ASAP. I have no problem with regard to working 6 days per week. Thank you.

$12 USD / 시간
(0 리뷰)
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$13 USD / 시간
(0 리뷰)
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mahabasse

Hi, Im French Native speaker with very good English, I have more than 13 years of expérience in customer service, order placement, Sales, Marketing and more for compagnies like Microsoft, Cisco, Lenovo, Videotron Canad 더 보기

$9 USD / 시간
(0 리뷰)
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