I need someone responsible who speaks French and English for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellation, and other queries.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
이 프로젝트의 입찰 현황은 다음과 같습니다. 입찰자: 18명, 평균 입찰가: $12 (1시간 기준)
I can speak English and i can do this work and i can work day or night any thing u need and i have a good personality i can speak with people and know the problem and have a solution
Hi there, I have more than 6 years of experience in remote customer servcie role. I [login to view URL] to work with you. Kindly view my profile. Looking forward [login to view URL] from you
hi I go through your project. as I'm new for freelancer but having 14 years experience of customer support. so seeking a positive response from your side to work together on this project. + kirpal