Having read through your job posting, I was excited to say that my skill sets and experience match your desired qualifications.
As a call center representative at Vodafone UK, I spent two years honing my upselling techniques, conflict resolution skills, and phone etiquette.
By the end of my contract for Vodafone UK, I had achieved the following results:
NPS = 55% over one year in the Billing Department.
CRI = 81%.
Been migrated to Sales Department since I got a lot of NBAs and worked for another year.
It would be a great honor to be a member of your team.
I believe that my customer service skills and prior call center experience would help your company boost customer satisfaction.
I am looking forward to discussing the position with you in more detail and am available by phone or email at any time most convenient for you. Thank you for your time and consideration.
Sincerely,
Fares.