Customer Service Representative - Fluent Norwegian - Home-based -- 2

종료 등록 시간: 2년 전 착불
종료

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for a talented Norwegian speaking CSR for our international team.

Job responsibilities:

- Inbound and outbound customer service tasks: answering incoming calls and written messages in email and chat in Norwegian language in a timely matter; performing callbacks (reaching out to customers who requested help previously)

- Escalate problems in Norwegian language for Second Line Help-desk support if applicable

- Help with any additional administrative tasks on campaign

- Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible

- Being on time and available for given shifts

- Participation on all required training

- Substitution of other agents if needed

- Giving immediate feedback in case of any difficulties or issues with the used program

Agent Requirements:

- Fluent Norwegian and solid English language skills

- 1- 2 years experience in call/service center in a similar role

- Excellent written and spoken communication skills

- Proficiency in Microsoft Office Suite and Online applications, technology acumen

- Great analytical and problem solving skills

- Able to work minimum 5-6 hours daily

Work Environment Requirements:

- Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)

- USB Headset (separate microphone and loudspeakers are not good enough to manage calls)

- Computer or Laptop with Windows operating system (Windows 8 or above) and

- Broadband internet connection (mobile internet is not good enough to manage calls)

- Located in EU

Payment:

12 EUR/hour, paid monthly. We pay during the first ten working days of the month following the worked month.

고객 지원 서비스 English (UK) Translator 노르웨이어 번역가

프로젝트 ID: #30230838

프로젝트 소개

4 건(제안서) 재택 근무형 프로젝트 서비스 이용 중: 2년 전

이 일자리에 대한 프리랜서 4 명의 평균 입찰가: €15 (1시간 기준)

pushar71

Hello This is a proposal from us in anticipation for future incase you get an English speaking agent requirements in future, we are Indian company and do lot of global call center and BPO services. We can support you 기타

€15 EUR / (1시간 기준)
(1 리뷰)
1.1
Prasanth189

Making customer happy & we have to understand customer issue as per they problems we should work & resolve the issue

€15 EUR / (1시간 기준)
(0 리뷰)
0.0
aqibgondal17

i am hardworking man and now i am job less i need work so i work on less salary and i am also educated

€15 EUR / (1시간 기준)
(0 리뷰)
0.0