Customer Support Agents native in German, Finnish, Norwegian, Swedish, Portuguese or Spanish

A successful and growing international company is looking to hire freelancers on the long term basis for their Customer Support department. Requirements: - excellent English language; - must be native in one of the following languages: German, Finnish, Norwegian, Swedes, Portuguese or Spanish; - must have proven experience on Customer support representative roles; - with excellent verbal, reading and writing skills; - very good communicative skills and enjoys working in a team - flexible and willing to work any hours/times needed, including weekends; - being a dynamic multi-tasker, able to effectively manage different tasks simultaneously; - knowledge of basic MS Windows functions; - be friendly, energetic, motivated and reliable; - deliver a clear communication; - have a positive approach towards solving problems. Main tasks: • Be on live chat to serve our customers; • Answer or reply to any customer coming via live chat and/or e-mail, providing a satisfactory solution to the customer's inquiry and exceeding his / her expectations in doing this; • Work together with team leads and trainers to constantly keep your knowledge up-to-date; • Providing swift and comprehensive feedback to the team leads in case any current issues that need special attention arise; • Making sure that the customer is satisfied with the whole customer service experience, every time; • Managing customer accounts; • Informing customers about current and upcoming promotions; • Suggest improvements to sites, products, processes.