Customer Service - Quality Control
$15-25 USD (1시간 기준)
The position will be primarily responsible for listening to Collection & Customer Service calls, researching/analyzing quality trends, and evaluating data to understand customer impact. The project is ends at the end of October. Part time and full time needed. Office is located in downtown Austin but can be performed remotely.
DUTIES AND RESPONSIBILITIES
-Live listening to customer service and collections calls
-Using approved quality assurance scorecard provided in Microsoft Excel spreadsheet, score each call.
-Identify coaching opportunities for agents and consistent areas of deficiency across agents for retraining opportunities.
-Report to Quality Assurance Manager
-Daily debrief via phone or email with Quality Assurance Manager
-Identify regulatory and compliance concerns
-Evaluating data to understand customer experience trending and voice of the customer concerns
EDUCATION / EXPERIENCE REQUIREMENTS
-Associates Degree or higher
-Minimum of 3+ years in financial services, collections, customer service, call center environment
-Self-motivated, detail oriented
-Awareness that any level of customer dissatisfaction is a concern and needs a 2nd look
SKILLS DESIRED
-Strong interpersonal, written, and oral communication skills
-Strong computer skills, including Outlook, Word, Excel or similar applications
프로젝트 ID: #17786500
프로젝트 소개
이 일자리에 대한 프리랜서 26 명의 평균 입찰가: $21 (1시간 기준)
I understand that you are looking for a quality assurance analyst. I have done the same task for about four years when I was working for a call center here in the Philippines. We were handling calls from the US and Can 기타
HI, I'm interested in your project. Kindly contact me for mutual discussion and further briefing on this project, so that I can start ASAP. Sincerely I will do this job and ensure an outstanding delivery. Thank you.
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Have experience in production support and have been with Financial domain projects. Always worked towards the customer satisfaction. I effectively bridged the gaps between customers and business Analysts , quality Assu 기타
I have 5 + experience in data entry and customer service in 3 different language. I always worked with international company and have in focus to deliver with accuracy and on time. Customer oriented and fast problem - 기타
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I believe that my greatest strengths are firstly my ability to develop and maintain a close working relationship with my clients. This allows me to gain an in-depth understanding of their individual /company needs and 기타
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I have worked on process improvement projects for various companies like Scotia Bank, Verizon, Comcast etc. I am a Six Sigma Black belt certified professional.
Hi, With my skill set and experience in similar fields, I believe i will be the right choice for this project. I have worked with Dell International as Quality Analyst for 6 Months, prior to that I was in calling 기타
Based on my skills that I had learned throughout my previous employers, I am confident that I would be a great addition to your team. My resume highlights my ability, knowledge, and expertise in Customer service, techn 기타