Customer Service - Quality Control

종료 등록 시간: 5년 전 착불
종료

The position will be primarily responsible for listening to Collection & Customer Service calls, researching/analyzing quality trends, and evaluating data to understand customer impact. The project is ends at the end of October. Part time and full time needed. Office is located in downtown Austin but can be performed remotely.

DUTIES AND RESPONSIBILITIES

-Live listening to customer service and collections calls

-Using approved quality assurance scorecard provided in Microsoft Excel spreadsheet, score each call.

-Identify coaching opportunities for agents and consistent areas of deficiency across agents for retraining opportunities.

-Report to Quality Assurance Manager

-Daily debrief via phone or email with Quality Assurance Manager

-Identify regulatory and compliance concerns

-Evaluating data to understand customer experience trending and voice of the customer concerns

EDUCATION / EXPERIENCE REQUIREMENTS

-Associates Degree or higher

-Minimum of 3+ years in financial services, collections, customer service, call center environment

-Self-motivated, detail oriented

-Awareness that any level of customer dissatisfaction is a concern and needs a 2nd look

SKILLS DESIRED

-Strong interpersonal, written, and oral communication skills

-Strong computer skills, including Outlook, Word, Excel or similar applications

기업 분석 콜센터 데이터 입력 엑셀 연구

프로젝트 ID: #17786500

프로젝트 소개

26 건(제안서) 재택 근무형 프로젝트 서비스 이용 중: 5년 전

이 일자리에 대한 프리랜서 26 명의 평균 입찰가: $21 (1시간 기준)

beimaniago

I understand that you are looking for a quality assurance analyst. I have done the same task for about four years when I was working for a call center here in the Philippines. We were handling calls from the US and Can 기타

$15 USD / (1시간 기준)
(169 리뷰)
7.0
tutor23297

HI, I'm interested in your project. Kindly contact me for mutual discussion and further briefing on this project, so that I can start ASAP. Sincerely I will do this job and ensure an outstanding delivery. Thank you.

$22 USD / (1시간 기준)
(1 리뷰)
1.8
mennahyasser32

i am very speed writer and i can work over 20 hours in the week good speaker also i work in coursera as an translator

$22 USD / (1시간 기준)
(0 리뷰)
0.0
latamehta123

I am an experienced professional with core expertise in customer service sales and operations .I would like to now more about the project and the role . Once selected will not disappoint you. Have been managing more 기타

$24 USD / (1시간 기준)
(0 리뷰)
0.0
TopJobFreelancer

I just started looking for work today and am fully qualified for this position! I live in Hyrum, UT with my wife and 2 children and another on the way. Please give me a chance to prove to you what an amazing ass 기타

$16 USD / (1시간 기준)
(0 리뷰)
0.0
dkchaitanya1993

Have experience in production support and have been with Financial domain projects. Always worked towards the customer satisfaction. I effectively bridged the gaps between customers and business Analysts , quality Assu 기타

$22 USD / (1시간 기준)
(0 리뷰)
0.0
Erindiajdi

I have 5 + experience in data entry and customer service in 3 different language. I always worked with international company and have in focus to deliver with accuracy and on time. Customer oriented and fast problem - 기타

$22 USD / (1시간 기준)
(0 리뷰)
0.0
sonu4np

Hello, I am a manager of a small but dedicated team. I would like to discuss how our services would benefit your company. Our company started in 2006. Due to demand since then we have continued growth year after ye 기타

$22 USD / (1시간 기준)
(0 리뷰)
0.0
elidamusic1

Dear, Iam Elida Music, I lost my job 6 months ago. I have a lot of time to do my work excellent. You wont be sorry to hire me. Yours sincerely! Elida Relevant Skills and Experience I am bichelor. I have a 15 years wo 기타

$22 USD / (1시간 기준)
(0 리뷰)
0.0
BitIT

I am an expert image editor & Specialist on Data Entry. My aim is to provide 100% accurate service to my clients. I am available 7 days a week & very active to respond messages. I have much experience of image editing 기타

$22 USD / (1시간 기준)
(0 리뷰)
0.0
alishakeel77

sir i done all you given work with fully responsibility. i don't give you a chance to complain me about my done worked.. so plz sir accept my bid.. i am very thankfull to you

$18 USD / (1시간 기준)
(0 리뷰)
0.0
tatianaalvarezlo

Soy una persona responsable disciplinada y tengo amplia experiencia en asesoría al cliente, marketing y atención telefónica, excelente ortografía y dicción. Relevant Skills and Experience He trabajado para empresas qu 기타

$22 USD / (1시간 기준)
(0 리뷰)
0.0
kushalappamc

I believe that my greatest strengths are firstly my ability to develop and maintain a close working relationship with my clients. This allows me to gain an in-depth understanding of their individual /company needs and 기타

$16 USD / (1시간 기준)
(0 리뷰)
0.0
mohamedsellamia

Hi, I am an Analyst and Business Development Manager with 10 years of international experience in different industries. High aptitudes for market research, data analysis, strategic planning & strategic implementati 기타

$26 USD / (1시간 기준)
(0 리뷰)
0.0
Ushasrisai

I have 7 years experience.I will complete the job in time with excellence. Relevant Skills and Experience Working as process manager to one of the inbound process.

$17 USD / (1시간 기준)
(0 리뷰)
0.0
udayen

I have worked on process improvement projects for various companies like Scotia Bank, Verizon, Comcast etc. I am a Six Sigma Black belt certified professional.

$26 USD / (1시간 기준)
(0 리뷰)
0.0
santosmelvin2180

Been in a call center industry for 5 years and have good communication skills.

$16 USD / (1시간 기준)
(0 리뷰)
0.0
toni121292

I been with the industry for 5 years and i believe i would be able to do this job.

$16 USD / (1시간 기준)
(0 리뷰)
0.0
pulkitoberoi90

Hi, With my skill set and experience in similar fields, I believe i will be the right choice for this project. I have worked with Dell International as Quality Analyst for 6 Months, prior to that I was in calling 기타

$15 USD / (1시간 기준)
(0 리뷰)
0.0
jcarispe82

Based on my skills that I had learned throughout my previous employers, I am confident that I would be a great addition to your team. My resume highlights my ability, knowledge, and expertise in Customer service, techn 기타

$16 USD / (1시간 기준)
(0 리뷰)
0.0