SOFTWARE KNOWLEDGE + FAST TYPING + GREAT COMMUNICATION + TOP-NOTCH ORGANIZATION + ACCURACY + PEOPLE SKILLS.
THE OPPORTUNITY:
We live in a data-driven world & we're looking for an organized, efficient individual, with excellent teamwork skills to provide data entry support to all of our reps and customers by supporting them in an efficient and effective manner. This position is responsible for accurately using computer systems to enter orders, research account activity and resolve issues. They will be responsible for maintaining a working knowledge of all designs, prices, and body style information. They will be tasked with keeping up-to-date records on product changes, promotions and communicate any changes to office staff when appropriate. They will provide back up for customer calls regarding orders, problems, requests, back-orders, and credit memos, as well as backup to other areas of department as needed. This individual must troubleshoot orders and be able to regularly communicate issues, concerns, problem solving solutions and actions taken with the guidance of the Customer Service Manager. They will be responsible for all art comp approval emails and managing incoming approvals and forwarding to appropriate artist or Rep Coordinator (RC). This position will have a strong emphasis on licensing approvals and requirements. Written communication and organization are imperative skills for this member of our team.
Schedule: Monday-Friday, 9 am- 5 pm
A Typical Day (job functions) | Enter Orders + Troubleshoot + Communicate + Support
Multi-tasking, attention to detail
Analyze orders to identify possible issues or questions that could arise
Provide courteous and professional service
Independent decision making skills with reason and good judgment
Excellent communication skills both written and oral
Troubleshoot orders, communicate issues to other departments, provide back up for customer calls
Managing art comp approval emails and routing to correct artist, RC, rep and customers for approval
Strong organizational skills in managing licensing requirements and approval processes
Gathering, collecting, proofing and tabulating monthly representative commissions
Other duties as assigned
Skills (qualifications) | Detail-Driven + Microsoft Proficient + Team Attitude + Organization
High school diploma, some college courses preferred, but not required
Must be detail oriented with excellent computer skills
Must be proficient in Microsoft Excel & Word, and internet experience required
Type 45+ words per minute
Ability to work well in a team
Must be reliable, responsible, flexible and take direction well
Must be able to handle multiple interruptions and follow through
OUR CULTURE IS ONE-OF-A-KIND AND TRULY SETS US APART. We are proud of our humble beginnings and non-corporate style. We offer a unique atmosphere, unlike any other manufacturer. We work hard to be the best and we seek only committed individuals that will help move our company forward and embrace our values and culture. Lakeshirts | Blue 84 is one of the largest privately owned screen-printing manufacturers in the United States, responsible for decorating and distribution of a wide variety of garments for the resort, college and K-12 markets. At our headquarters in Detroit Lakes, MN, we employ over 550 great people, proudly producing 35,000+ garments daily. It's not just a job but a lifestyle. Our job descriptions help support and guide you in the role you play in making our company successful. LIFE'S BETTER IN A T-SHIRT. IT REALLY IS.
Cognitive or Mental Requirements of the Job:
Employee must be able to see and hear, read and write. Requires good judgment, people-oriented, flexible, organized, diplomatic, reliable, enthusiastic, courteous, helpful, patient.
Physical Demands:
Position Requirements/Frequency
Hello, I am very excited about your project and I really want to be a part of your team.
I have Marketing education, I am really goal oriented and detail-driven person. Can provide the best, quality results for short time.
If you will working with me I would share more about myself, my qualifications, education, specialities etc.
Hello hiring manager,
Thanks for taking the time to read my proposal.
I can assure you that the careful handling and quick response to the customers and my acquired knowledge from my previous jobs has provided me with valuable knowledge and skills that I would bring to this position. I take ownership of tasks quickly, creative problem solver, and am adept at problem solving.
I'm an outgoing person and I love interacting with people, may it be through phone, texts or chat. I'm an active listener so I can definitely pick up verbal queues from the person I'm talking to. I believe that in customer service, a person should have this soft skill - active listening - to properly address a person's needs and anticipate what will happen next so you can provide the best solution.
Aside from being confident with customer service and customer interaction, I have strong work ethics, great command in the English language (Verbal or Written) and I'm a creative problem solver. I think these three will help me build your company and establish strong professional relationship with you and the customers.
I have high speed internet and a back up if my main ISP fails. I also use a Plantronics headset to deliver excellent voice quality over the phone. Typing is not a problem at all since I can do 80-90 wpm.
If you want to know more about my professional background and skills, please feel free to contact me.
I have over 10 years of extensive experience in the in the areas of Technical support, Customer service, management, marketing of products and services. As accomplishments, I have held different positions within the contact center field, giving me the opportunity to grow both personally and professionally. As a supervisor, I had various responsibilities when managing personnel, some of my duties were to keep track and achieve the improvement of the team's performance by isolating problems and executing the best strategies to develop the skills of the team and individually by agent.
I must say one of my passions is technology that is why most of the jobs I have had, involve technical support. I have worked for mayor companies providing T1 and T2 technical support. Some companies that I provided support for, have been Apple, Sprint, AT&T, Turbo tax , McAfee, Assurance wireless, and many more.