I have 13 years of experience working in Customer Service field for companies like Home Shopping Network, BestBuy, Expedia, QBE Insurance and JPMorgan Chase & Co. Being able to work for companies from different industry segments enabled me to be exposed to different types of customers, study their behaviors and identify the best approach to apply based on their needs and their personalities.
I have handled several roles such as Inbound Sales Specialist, Customer Service Specialist, Quality Auditor, Subject Matter Expert, Trainer and Team Manager for 4 years. With the range of my acquired skills, I can definitely assist you in completing both simple and complex tasks. I'm a detail-oriented person and am very critical when it comes to quality of work and project deadline. My goal is to provide excellent customer service experience and be a valuable contributor.