A proactive, customer-focused Online Sales Manager with successful sales experience and a positive, confident approach. Well-developed skills in forming trusting relationships with customers as well as quickly reacting to their needs and presenting the most apt products and services. Able to work well both in teams and on own initiative, with a proven record of contributing to process improvements. Resilient and confident, and works well under pressure. Seeking a role within a company in which to use acquired skills and interests. Previously worked on platforms such as Facebook, Instagram, Depop and Ebay.
SKILLS
• Ordered and managed online stock.
• Served and assisted customers through direct online messages.
• Answered the phone, replied to emails and helped with queries/complaints, remaining professional at all times.
• Helped train new members of staff.
• Worked on promoting and marketing through social media platforms.
• Maintained accounts on all platforms in good standing.
• Heavily increased sales by promoting the business through social media.
Experience
Online sales manager (Authentic Chance)
Sep 2016 to Jun 2018
Authentic Chance was a successful ecommerce business which sold high fashion designer clothing and was ran on platforms such as Depop, Ebay, Instagram and Facebook as well as on its own website. By managing the business I gained crucial experience and skills.