I am currently working as an ITSM consultant for leading companies oversees and in Pakistan. I have a deep understanding of developing processes built around ITIL and can help adapt any organization towards the industry's best practice. I am also certified at the ITIL- Foundation level and have been consulting client's successfully for nearly two years now.
I have 20+ years of IT expereince and handled lot of ITIL projects in terms of consulting and implementating all phases of ITSM using Remedy and Service Now.
I can do a Due diligence and haelp with implementing monitoring and availability solution for your organisation