To Whom it may concern,
Some Notable achievements related to Royal Caribbean International include 62% Royal Caribbean Travel Protection, 113% YTD Revenue Goal, and perfect attendance. As a customer oriented Outbound Sales Agent, I am attentive and aware of customer needs and wants. I strive to provide a fulfilling cruise vacation, with experience gleaned from RCCL trainings and educational materials. My quick learning ability and job performance reflect my commitment to the challenges presented.
As manager of Vitamin World, sales increased 142% of previous year, 137% Consumer increase and upsells of 177% of previous year. In order to increase numbers, I worked with staff and consumers alike to encourage product knowledge so customers could make informed decisions in regards to their personal health, increasing store performance. My experience at Vitamin World was very educational and a great learning experience for me, which has strengthened my skills.
At Office Furniture USA, starting on the sales floor, within the first year, a 117% increase in revenue garnered a promotion to Store Manager. Over the next two years the store saw a 276% growth. My final position with the company, as VP of Sales and Marketing, continued to show a 303% increase due to the new marketing strategies. With this role I was directly responsible for all outside marketing, I was very successful at reaching out to our customer base, on a personal level, giving attention to customer questions and requests. Successfully meeting the requirements of promoting the business, as reflected in the growth percentages.
My application within is an exciting step forward for me in my chosen career path, I will utilize my past employment experience to reach out to our guests to provide a fulfilling cruise vacation. This new position is where my passion for our industry will grow, directing this passion to becoming successful.
As reflected in my resume, I proactively identify, analyze and improve upon the business processes of the companies I work for, optimizing and meeting new quotas and increasing the standard of quality. Working with management and staff to effectively plan, organize and prioritize complex projects. Every job and project demanded committed individuals that were energetic and enthusiastic, I coordinated the teams, delegating duties that enabled team members to succeed, keeping communication open and direct. As a whole each team of employees worked together to increase sales, I tracked the productivity to determine marketing needs for each project. Creating a calendar of pay weeks to guide our advertising budget.
Sincerely,
Ryan Ingles
Royal Caribbean International
1000 Royal Caribbean Way
2015-2017
Outbound Sales Agent
62% travel protection
113% revenue to goal
Effectively evaluate guest needs and identify products that best fit the guests requests
Providing sales quotes for these products on all Sales calls and correctly creating accurate reservations
Escalating and delegating service calls to the appropriate support departments
Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation
Responsible for correctly capturing pertinent information and payments during all interactions with guests
Must meet or exceed weekly and monthly sales goals. Responsible for delivery of sales conversion rates according to communicated goals.
Vitamin World
1119 Southcenter Mall, Wa
2012-2013
Store Manager
142% sales increase
177% increase in average dollar per sale (working with associates on upselling)
137% increase in consumer traffic
Create appropriate schedules based on business needs and payroll guidelines directed by the Home Office or District Manager
Monitor, analyze and measure sales performance, develop and implement plans to maximize sales and meet or exceed sales goals and objectives
Responsible for the career development, retention, and succession planning of store’s associates
Hire and train, develop and assess performance of sales associates in all aspects of the business to ensure they have the skills, product knowledge and operations skills to provide a consistent World Class Customer Experience
Office Furniture USA
727 Welch St. Medford , OR
2007-2011
VP Sales and Marketing
696% overall company growth
primary responsibility of delivering the right revenues
Create a culture of success and ongoing business and goal achievement
setting growth targets
profit target and a market share goal
Carry out necessary measures for recruiting, training, and marketing materials
Take essential measures for coordinating particular events and promotions
Formulate daily and weekly sales and activities reports
Participant in local market enhancement programs along with advertising planning