Dear Sir,
I am really very interested in this Internal Account Executive position. I have been working as a Customer Support Representative for more than 4 years in a Canada based ISP company. So I have much experience in customer support. I have great people and communication skills. I am a proactive individual, flexible & focused, driven to provide excellent customer service. I am well organized and have demonstrated ability to prioritize tasks and manage time efficiently.I have ability to maintain professional internal and external relationships that meet companies core values. I am be able to work in own initiative. I am always very dedicated to my work.
My working experience:
Helped over 60 customers daily over phone, email and live chat to solve their home phone, internet, IPTV and billing issues.
Created trouble tickets in internal ticketing system
Provided customers with product information and persuaded potential customers to use our services.
Entered new customer information into system software and updated information of existing customer.
Generated customer’s monthly invoices and sent invoices to customers.
Updated customer’s credit card information and charged customer’s monthly bill
Made outbound call for offering new services, collecting dues, informing service activation time and so on.
Monitored other support agents
Other related tasks.
So I hope you will consider me for this position reviewing my experiences stated above.
Regards
Md Sumon Hossen