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Customizing Asterisk Call Queue Distribution from the source code

We have a call centre system using Asterisk. With Asterisk only supporting the following call distribution. We need to tweak the queue behaviour to reset agent idle time in two event, after agent has hung up an incoming call and after agent end pause. If you base on the ring stretagy of least recent, we can achieve the agent idle time reset on the incoming call. However we need to reset the agent idle time when they end their pause as well.

ringall: ring all available agents until one answers (default)

leastrecent: ring agent which was least recently called by this queue

fewestcalls: ring the agent with fewest completed calls from this queue

random: ring random agent

rrmemory: round robin with memory, remember where we left off last ring pass

rrordered: same as rrmemory, except the queue member order from config file is preserved

linear: rings agents in the order specified, for dynamic agents in the order they logged in

wrandom: random using the member's penalty as a weighting factor, see asterisk documentation for specifics

Please provide a simple presentation on your solution to solve this case. Upon understanding your troubleshooting, we will award you as soon as possible.

Thank you,

기술: 아스테리스크 PBX, 프리스위치(FreeSwitch), 리눅스, PHP, VoIP

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kingAsterisk

Hello, we have 10 year experience with Asterisk + freepbx. we provide pbx installation, configuration & modify GUI part + report part. We Expertes in Asterisk, vicidial, A2billing, FreePBX, Voicebroadcasting & SMS 더 보기

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AdhamSoft

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abusayed2004

I can do it, I have 9 years of Linux and VoIP experience and I am a Digium certified, I am sure I can do it thanks

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shenji108

Hello, Sir! I have built mobile app like you need. I can speak in English freely. I have read your idea and so much interested in your project. I have ever developed many Android apps with Java, Kotlin & ios Apps w 더 보기

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Doulfikar

Greetings, Hi, I have 8 years of experience in mobile application development. I am flexible in dealing with the project with you, I will deliver quality approved work because I am not here for one time work, I wan 더 보기

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braazycorleone

I made a similar application with NODE ARI of asterisk which routed calls to longest idle agent. For this we used an array within the node application to make it fast and wrote to db asynchrinously Relevant Skills an 더 보기

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