We want to develop a survey website (SAAS model) which is used to capture
1. Net Promoter Scores (NPS)
2. Customer Satisfaction Scores (CSAT)
3. Customer Effort Scores (CES)
The website will have
1. Login and related features
2. Create surveys or use already existing templates.
3. Option to add customers via Excel
4. Run the survey (Via email or manual)
5. Option to see the survey stats and results.
6. Backend for us to monitor the survey progress.
We will develop the UI/UX part of the application. We will be providing the detailed requirements once we finalise. Some of the sample designs are attached.