Office and Front Desk Administrator

We are a Sports and Clinical Massage practice looking for an exceptional administrative candidate who will also work as a Front Desk Specialist. Candidates must have great writing and communications skills and strengths in strategic and critical thinking. We’d also love to hear from you if you have experience in system analysis, graphic design, marketing, sales, web development, and/or IT troubleshooting. Main Duties: • Communicate with clients by phone/email in an educated and friendly manner – (we will train and educate you about our massage modalities) • Taking ownership of and juggling any number of projects at once • Provide support to General Manager and across multiple teams, including Client Success and Marketing, Communications, Human Resources, and Project Management • Troubleshoot and improve IT systems • Support website maintenance • Troubleshooting and solving client challenges • Move between working the front desk, taking intake calls, admin tasks, and ongoing and urgent projects • Greet clients and schedule appointments • Help maintain office (i.e. cleaning, watering plants, helping therapists as needed) About you: • Believe in the benefits of bodywork and its potential to influence overall health • Can work independently to execute on projects and adhere to deadlines AND can work collaboratively to get stuff done • You’re an excellent writer with sophisticated communication skills • Have excellent organizational skills and an eye for detail • You love searching for solutions, delving deep into analysis and research • You are always on time • Minimum 1 year experience in an administrative role, plus minimum 1 year experience at front desk OR at least 2 years as office administrator • Computer savvy with solid Excel and typing skills • Good attitude that compliments a healing environment • Health should be a priority as that is what our business is about • Ability to maintain focus in busy service environment • Motivated to learn new systems quickly • Outstanding communication skills – both verbal and written; including maintaining sophisticated intra-clinic relations Bonus Qualifications: • Experience with scheduling/POS software like Millennium/Meevo • Experience in a health-related field – i.e. massage, fitness, personal training gym, physical therapy, chiropractic office, etc. • High level office software experience in one or more of the following: Constant Contact, WordPress, Excel, Illustrator, social media platforms • Payroll and/or Human Resources experience • Writing experience, with writing samples • Management experience Schedule: • 32-40 hours, 4 weekdays and at least 1 weekend day. • AM or PM shift available Compensation/Benefits: • Salary dependent on experience of the applicant • Monthly bodywork (massage and/or chiropractic) sessions • Catered food twice weekly • One week paid vacation • Health insurance after 90 days • Optional commuter pre-tax benefits • Optional retirement account • Optional city-wide gym membership • Other non-financial benefits are working in a positive, nurturing environment, and belonging to a team that strives to be the best in the industry Thank you, and we look forward to hearing from you.