Hi,
I have reviewed each and every mentioned requirement in detail and would like to mention that I can fulfill all of your needs.
I have worked with several BPO's and have 8+ years of experience. I have provided support services for wide range of process including technical and non-technical both via emails/tickets/live-chat/social media/phone. Well versed in assisting potential or existing customers/clients before, during and after a purchase of product and service with their relevant questions and suggesting information about other products and services as well.
I have extensive experience in assisting customers calmly and with patience and in maintaining and updating customer information, orders processing, handling & managing refund, shipping and tracking cases.
Apart from this, the best practice I do is that I log/save questions which are not answered in provided protocols, FAQs and database of questions and answers. Later, I do request to the concerned person to make me available with answers of saved questions or allow me to provide logical reply to gain regular business and to satisfy customers and maintain company reputation.
To ensure, I can provide a great quality service, I would be happy to give you a trail run.
Any query, please feel free to message me. I am always here and happy to assist you with any of your concern.
Thanks & Regards.