Healthcare Call Center Project

Project Description : (Preferably using Workflow Management Tools like [login to view URL] ) (It should be platform independent at the end for each agent , Wed, Android App , iOSapp , Windows App) 1.) Cloud Call Center management system 2.) Voice and Data : Maintain voice system PBX or call center. Monitoring tools through CISCO or AVAYA or Genesys or Knowlarity , Exotel etc) 3.) Application and Optimisation : Keep a metric of staff working and provide backup replacement etc on time 4.)Sales teams : Healthcare product sales. Maintain reports and MIS of sales 5.) Procurement team : Healthcare product procurement. Monitor no. of order placed and invoicing system. Number of orders for delivery track and maintain inventory. 6.) Healthcare Analyst : Drive the MIS and check pending case and manage SLAs. Also provide Management dashboards for every department regarding the request , open, pending, close and fail etc. 7.) Call Center Agent : Speak with the patients and raise ticket to the appropriate team and services Integration with exiting EMR \ Analytics \ Reporting \ Virtual and Actual Doctor Consulting Platforms If you are inclined for the roles. Please connect. Work Location - Gurgaon \ Work from Home Looking for candidates from NCR region. Bangalore. But if you can commit for delivery, location is not issue Budget - 2 Lacs for 1 week (can increase if you show team members and support )