I am detail-oriented, well organized, fast learner and I can work proficiently without constant monitoring. I can also handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
I have worked in the call center industry for more than 4 years and been through to telecommunication account. With this experience, I am confident to say that I have a strong command of the English language. Aside from this, I have experience in responding to inquiries via email and chat.
I am also proficient with Microsoft Word, Excel, Data Entry, analyzing Real time and future dated schedules of a certain business. I am confident that I can exceed your expectations.