Experience in business processes focused on IT management based on PMI and Agile methodologies. Process mapping, identifying needs and preparing technical proposals for business improvement. Responsible for planning, scoping, defining schedule and resources, kick-off meetings and team leadership - coordination, organization, control and distribution of activities to achieve the established objectives, in addition to generating project reports, project documentation systems, status report, installation plans, homologation and acceptance, as well as other procedures that are necessary for the project. With more than 20 years of experience in developing systems for medium and large companies, working on the customization and parameterization of Salesforce environments (Apex, Triggers, SOQL, Visualforce, Data Loader, Java script and Lightning) for Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud and Community Cloud, integration with REST and SOAP services.