Hello Dear,
Good day,
I just read your job posting and it sounds like you need a Salesforce Engineer to consult, doing BRD, Use cases, Flow diagrams, and user stories for your Salesforce CRM system!
I am Mohamed Osama, a highly competent CRM Consultant with 4 years of total hands-on experience in the Software development field and 2 years of experience in Salesforce ecosystems customizations. As a Salesforce Engineer, I have worked on multiple Salesforce projects from small to very large scale(+2500 users) mostly based on Sales, Service, Community Cloud and fully custom SFDC solutions from the concept to the delivery, training and support.
I take pride in configurations to consistently high standards with best practices and regularly refresh my skills to ensure I keep up with ongoing technologies.
I am 3x Certified Salesforce:
● Salesforce Certified Sales Cloud Consultant. (April 2020).
● Salesforce Certified Administrator (December 2019).
● Salesforce Certified Platform Developer I (November 2018).
I have a wide business experience in CRM processes, sales, ticketing, insurance, banking, retail, human resources, customer support, surveys & customer satisfaction processes, quality assurance, risk management, B2C and B2B processes.
Please do reply to this message and let me know when would be a good time for you to connect this week.
Thanks & Regards,
Mohamed Osama.