I take the liberty of contacting you in response to your message concerning the recruitment of a customer advisor.
Having worked in an online store for 3 years, I perfectly master the different messaging platforms such as: "Gmail, Outlook, Freshdesk, Zendesk, tidio, Slack, Gorgias".
I also have experience in community manager management: Facebook, Instagram, LinkedIn.
I am fluent in French and English at the intermediate level.
Here are my skills:
On Shopify, I know: "Check order status, order cancellation, refund, change of address, draft order creation, print invoice".
I can also use Oberlo to: order, verify customer information, get tracking number on AliExpress. "
On AliExpress: "track packages, contact suppliers in the event of a long delivery delay, lost package, return of order".
In addition, I already have experience in handling PayPal disputes.
While awaiting your news, please accept, Madam, Sir, the expression of my most distinguished greetings.
Mathias Raphael