7.9+ years of experience in Various phases of Software Support life cycle, and Team management in Telecom and BFSI domain.
Expertise in various phases as Support Activity like platform migration activity, handling release and configuration update activity, Troubleshooter and resolved application issues on Production Environment.
Expertise in Fraud systems like Instinct, Dept. manager and Contact Center System like Interactive voice response based cards services, payment services.
Expertise in Telecom Domain with Vas Services like Activation, Deactivation, Churn request, Online Charging Gateway, Renewal request flow and PPU based knowledge.
Technically strong in Oracle PL/sql, Sql Query, Linux, Shell script, windows bat and power shell scripting. Cloud based ApaaS technology.
Good knowledge of Change management, Problem management, Incident management and ITIL/ITSM process.
Strong analytical, debugging, simulation, problem solving and trouble shooting skills.
Good Team work player, co-ordination skills, Strong interacting skills with stakeholders, vendors.
Self-Motivated and proactive in handling the situation individually and learning the system.
Very good grasping capacity for new technologies and understanding based application business logic and design.
Strong design and documentation skills and updating different Document which helps during BAU support.
Extensive exposure to onsite-offshore work model, consequently to client communication.