My name is Albert, took up Bachelor of Science in Accountancy and Bachelor of Science in Information Technology.
I've been working at home for almost 8 years and 5 years in the BPO industry. I've been a Customer Service Representative, Technical Support, Telemarketer, Appointment Setter for Sales, Lead Generation, Real Estate, Data Entry and Virtual Assistant.
I have extensive experience with Office Management, Call Center Campaigns and Data Management Projects as a Project Manager before with Telemarketing Group Manila and as a Hiring Manager and a Trainer from Teem Corp Plus Company
I am dedicated, hard-working, fast learner, loyal, and a team player individual. I strive in a positive workplace but I can also work under pressure.
Services offered:
1. Outbound B2B/B2C telemarketing: appointment setting, telesales, lead generation, debt collection, customer retention programs or phone surveys
2. Inbound services: chat support, order taking, travel booking, technical support, employee benefits, directory assistance, customer service related inquiries/problem
3. Data Management: Data Entry, Data research
4. Virtual Assistants to manage your schedules, accept your calls, collaborate information within your organization via email or phone
5. Chat Support, Email Support, and/or Non-voice customer service
I am Expert in different tools and CRM's like:
✅Google suites: Google Sheets, Google Docs, Google Slides, Google Drive, Hangouts
✅MS Office: Microsoft Excel, Microsoft Word, Microsoft PPT
✅Management System: Asana, Trello, Slack Emailing system: Outlook, Gmail, MailChimp
✅CRMs: Zendesk, HubSpot, Shopify, Asana, Zoho, Landvoice, RealtyJuggler, Podio, LionDesk, Trello, Gorgias, [login to view URL], Espresso, PipeDrive, FreshDesk
✅VoIP/Softphone: Avaya, X-Lite, Ring Central, Mojo, Zoiper, 3CX softphone, Five9, Vulcan 7, CINC, Vonage, Cloud talk, MyPhoner, DialPad, OpenPhone
✅Ecommerce website: Amazon, Shopify, eBay, Alibaba, Etsy
✅Social media sites: Facebook, Instagram, Pinterest. Linkedin, Twitter
If you liked what you see on my profile, kindly send me an interview.