Hello! Myself Manpreet have an experience of Data entry of 2 years also worked as Sr Corporate card analyst in American Express.
to deliver very high standards of customer service by handling correspondence / email / calls from Program Administrators -ensuring resolution is provided accurately & promptly.
• Handle all calls, written customer enquiries, maintenance and non-SE disputes for customers in a timely and accurate manner.
• Work with other Operations departments and customer groups to deliver quality service and support new product launches, promotions etc
• Conduct root cause analysis of incoming correspondence/emails/calls to recommend changes in work flows, procedures, servicing levels, based on customers demands to meet their needs & ensure exceptional quality service at all times.