The Cycle Report Is About the Individual and Team's Standing and performance. The Feedback of Customers on how they have handled and response to the issue. The attendance, logged time of Agents and their ratings.
Provides Answers from Customers regarding use and Troubleshooting of Equipment Through chat/ phone /Email. use the most Appropriate way to communicate with Different Behavior types on Call/ Chat. Apply the Element on Buil;ding positive rapport with different types of customer over the phone/ chat. Apply appropriate actions to effectively control a call/ chat. Meets commitment to Customers. Display time flexibility as per work requirement. I can also do some proofreading and translations for Spanish to English or Vice Versa