I have experience as a Customer Service Representative in a call center setting, where I made inbound and outbound calls. I handled different accounts and was assigned to different departments like Billing and Sales Department. I was also employed as a Fraud Analyst. During my time as a Telemarketer, I was afforded the opportunity to handle customer complaints, and to also deescalate customers over the phone. I utilized my organizational skills when taking customer orders for goods and services., and also utilized my problem solving skills to investigate customer’s complaints. Furthermore, in this position, I utilized my time management skills to provide the customer the best possible solution for their concerns and inquiries, which enabled me to finish my call/task within the required timeframe.
I have always had a passion for helping other people and I know that I will be a valuable addition to your organization. I am a hard-worker and eager to learn new things. I can work flexible shifts and can make long term commitment.
Thank you for taking time to consider my candidacy, and I look forward to be working with you.