1) Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. 2) Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. 3) Explain products or services and prices, and answer questions from customers. 4) Obtain customer information such as name, address, and payment method, and enter orders into computers. 5) Record names, addresses, purchases, and reactions of prospects contacted. 6) Adjust sales scripts to better target the needs and interests of specific individuals. 7) Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. 8) Answer telephone calls from potential customers who have been solicited through advertisements. 9) Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts. 10) Maintain records of contacts, accounts, and orders. 11) Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. 12) Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. 13) Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. 14) Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant source 15) Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time. 16) Speaking -- Talking to others to convey information effectively. 17) Persuasion -- Persuading others to change their minds or behavior. 18) Reading Comprehension -- Understanding wrote sentences and paragraphs in work related documents. 19) Time Management -- Managing one's own time and the time of others. 20) Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.