Provider seems to be unable to follow clear instructions and does not respond to emails. She did manage to get one email through, then no sign of life even though I've sent her a minimum of 15 PM's and emails thru different sources. After 11 days delay, I've finally given up on her.
Another provider who failed to deliver. Provider claimed they could complete project within two days. After four days, I got excuses and was told that they would attempt to complete the articles by the next day. Ten days later, still nothing.