Expertise in Managing File System and Shared Folders in Windows XP, 2003, 2008, 2012 Server.
Proficiency in handling intensive customer queries maintaining timeliness.
Ability to work across cultures and thorough knowledge of Operating systems.
Expertise in conceptual knowledge of Networking Issues, client server issue
Proficiency with the concept of Local user’s and group accounts in Windows XP, 2003 Server.
•Ability to work with local and network printer devices in Windows XP, 2003, 2008, 2012 Server.
• Installation, Backup & Recovery in Windows XP, 2003, 2008, 2012 Server.
• Well awareness of ITIL process like Change, Configuration, Incident, Problem Management.
• Handful Knowledge in Windows Software Update server to approve and push the patch to the client systems after testing.
• Proficiency in handling outlook and lotus notes issue.
• Troubleshooting VMware problems and Citrix problems.
• Strong knowledge on VMwareHA, VMware DRS, Resource pooling, Cloning and templates.