I have been a part of the BPO industry for 2 years and 7 months now. The same with the majority, I started as an agent and eventually worked my way up as a Team Leader. Currently, I am handling a financial account which requires a good amount of skill in navigating Microsoft
Office, as it is our main tool to resolve customer's concern and/or inquiries. I can definitely work with less supervision and I am a very hardworking person.