Worked for large apparel corporations, BPOs, MSPs, experience in server administration including MS Windows, AS400, Network Administration. Cloud Services administration and cybersecurity.
Assist MSP's companies to provide L1/L3 technical support , from small
to middle sized bussiness, manage their IT assets and assist with their
technical requirements: Customer onboarding, IT service helpdesk, project
management.
IT Support Anlyst
Opticall BPO - Now Optics
5월 2021 - 9월 2022 (1 , 4 )
-IT Service Desk - provides second level technical support through phone,
email and chat support
-Performs account management and maintenance for various applications and
systems
-Support end users in their use of applications such as Microsoft Office,
GSuite, MDM and VPN
-Follow all standard operating procedures (SOP) through the effective use of
Knowledge management
SFC Support
Hansae Fashion Worldwide - Hansae International
2월 2020 - 5월 2021 (1 , 3 )
- Support SFC systems infrastructure including servers, LAN/WiFi
network,backups and system availability.
- Assist with resolution and escalation of technical incidents to the SFC vendor
and/or development team at HQ.
- Support factories requirements and projects related to the SFC system.
교육
Especialidad en Cyber Seguridad
Spain 2023
(1년 미만)
Informatica Educativa
Universidad Cristiana Autónoma de Nicaragua,
Nicaragua 2013 - 2018