Provides Answers from Customers regarding use and Troubleshooting of Equipment Through chat/ phone /Email. use the most Appropriate way to communicate with Different Behavior types on Call/ Chat.
Apply the Element on Buil;ding positive rapport with different types of customer over the phone/ chat.
Apply appropriate actions to effectively control a call/ chat.
Meets commitment to Customers.
Display time flexibility as per work requirement.
I can also do some proofreading and translations for Spanish to English or Vice Versa