Sanjeeb T.

12 years of IT experience encompassing a wide range of skill set, roles and industry verticals. Experience in setting up Testing Services in a project, recruitment and bringing resource on-board. Test Management and Test technical Lead:-Experience in, Test planning, Direct Client communication, project estimation, resource allocation, handle test execution (Onsite & Off-shore module), Team building, Defect Management and Reporting. Experience as End to End Test Deployment lead onsite (Client locations for Contact center application) – South America (Brazil), Europe (Poland, Milan, Hungary), South Africa (Cape-Town) Asia-Pac (Malaysia, Philippines, Pakistan). Executed software projects for Siebel CRM, SAP CRM, IVR/Genesys Testing, Banking & Insurance application, Middle-ware(Web services), Web application and Reporting (Historical and Real-time report) 4+ years of experience in IVR/Genesys contact center application testing- Voice and Non-Voice media, IVR menus (multi-language), Self-Serve IVR, Genesys call routing verification, IVR interface with other application like Card application, SAP CRM for customer data. Good in CCpulse and Hperion reporting testing.  Executed Non-Functional testing- DRP (Disaster Recovery Plan), Resilience Test, Performance Test for Contact center application  Experience in Agile methodology in testing  Experience in Telecom domain testing (For AT&T client)  Well acquainted with the Software development Life Cycle (SDLC) and Testing methodology (like Agile)  Supported Mobile application, Business Intelligent application testing through TCOE