ITIL Foundation Certification.
Extensive experience in technical support (site and remote).
Mid-level knowledge in Oracle and SQL Server database management.
General knowledge of Informatic Security.
Basic-level management of Java, HTML and MySQL.
Advanced Windows Office domain (word, excel, power point, outlook, project).
Basic knowledge in server management, and advanced in networking and structured cabling, S.O
Windows Server 20XX, Active Directory, routers and switches.
Configuring mail accounts (POP server, Exchange).
Wide domain in support of digital and analog telephony.
English level medium (reading, writing, conversation).
Used to working under pressure, focused on results, ease of communication, with service attitude, teamwork, proactive, self-taught, tolerance to frustration.