Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.

 

Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.

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    Hi I'm Brock, my parents need some help with their laptop and workcomputer. Just some general questions I'm sure are basic to most, maybe a few hours work? can anyone help? I'm located in Capalaba 4157

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    We need computer repair technicians/specialists to do on-site PC repair services in Jakarta. As part of this project, freelancer needs to take following steps: - Call the customer and agree on a schedule when you would visit client location - Visit the location which could be 15 - 20 km away. Freelancer to use his own conveyance - Deliver the on site work [ could be 2-3 hours ] -...

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    Hi, Need to work with you as a freelancer. If you are interested in the project, please contact me. Thanks.

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    Please only bid if you are willing to undergo a short unpaid assessment. This job will include translation of our website from English to German and proofreading content. This is an hourly project -- not per word. Project Duration: Indefinite

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    Our company is looking for a Sydney based Amazon RDS MySQL specialist who can come to our office to find and resolve a number of issues we have been having with our service.

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