Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.

 

Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.

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    What do I have? 6 일 left
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    I have a Mac, an iPadPro a cell phone and a printer. My wife has a Mac, a cell phone and another identical HP printer at our Squaw condo. everything is interconnected (I don't know if that does more harm than good). We have 3 emailboxes, one for her, one for me and one for both of us. We have iCloud and I don't know what else. I don't understand how everything works and I&#...

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    Changing NAT type 6 일 left
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    I am trying to play Call Of Duty Modern Warfare on my PC, and PS4. I have an issue with my NAT type. The NAT type is moderate and i need someone to help me make the NAT type open If someone can remotely help me

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    I have handwritten a book. I need some one to type for me. I live about 30 miles west of Los Angles in San Fernando Valley. (Removed by Freelancer.com admin)

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    Chandigarh, Panchkula, Mohali (India) - Require Smart technicians with good experience in CCTV (Analog & IP) installation with full set up, Video Door Phone & Electric door lock installation, Biometric systems installation…June’2020 – Contract Basis......Contact - Bhanj Enterprises (Removed by Freelancer.com Admin)

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    I own a website and pretty much need help from a computer savvy individual. It’s nothing too difficult just simple computer tasks.

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    Doing a work order for 1 to 3 part-time freelancers who can continuously post on the web for our company to sell protective medical gear to help the South California community. This can be done from any location, and we would like to target cities in the Orange County and Los Angeles area who would buy our medical supplies. We provide 1) the post content and information, 2) the pictures, a...

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    I want to do an app on apple store .

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    Can you reply to technical posts and provide useful answers on a forum? Can you moderate a forum? If so, reply with a list of your 5 top IT skills. i.e. Windows server, Python, WordPress, MySQL etc

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    Necesito migrar equipos de w7 a w10, manteniendo las configuraciones y programas que utilizo en la actualidad. Se trata de equipos conectados a un servidor a través de cable de red, que unifica los almacenamientos críticos y los programas de gestión. Existe una impresora-escaner común para la utilización de todos los equipos. Es básico que cada PC mant...

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    I need a tech savvy person to help me with a few things: 1. sorting out all my old computers (PCs and Macs) and phones (iPhone, BB, Samsung) - try to start the computers, save the data - (not entire hard drive just mainly perhaps photos, files and music) and then wipe the hard drive/phone clean for recycling/selling 2. sort out my my many many cables. 3. digital archive physical documents I...

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    Soloentrepreneur and PhD Student looking for someone skilled in Microsoft OneDrive to correct where files are saving and syching on a Surface laptop and HP desktop.

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    Link all office devices and assist with software installation.

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    IT specialist 16 시간 left

    Hi I am looking for an IT Specialist to handle my company IT related works. We have few computers and a printer. We use Microsoft programs and outlook. I assume my requirement is very basic

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    sviluppatore app 4 시간 left

    Siamo Oasi, agenzia e stiamo cercando sviluppatori app validi con esperienza per lavorare insieme su alcuni servizi. Contattami se parli italiano e ne vuoi sapere di più.

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