Member Support Manager (Customer Service)

종료 등록 시간: 3년 전 착불
종료

We are looking for an intelligent, experienced and thoughtful individual to be the first point of contact, support the team and help shape the careers of our 50k+ freelance members.

Skillset & Mindset

• Experience in customer service, support, engagement or online customer-facing roles

• Exceptional communicator with problem-solving skills

• Technically proficient with an ability to streamline processes (experience working with and setting up automated processes a bonus)

• Empathetic, confident, intuitive and proactive

Responsibilities

• Responsible for member-related queries including email enquiries and live chat to the point of resolution (must be able to respond to live chat as they come in).

• Act as the main point of contact for our members and help connect the rest of the team.

• Liaise with other members of the team to provide updates, forward relevant emails and support where possible.

• Manage the internal and external review channels.

Software and Tools

G Suite (Gmail, Cal, Drive)

Slack

Intercom (live chat)

HubSpot (project management)

Stripe (payment provider)

Structure

Our team is made up exclusively of freelancers located all around the world. We communicate on Slack, Zoom and email. Our remote setup works due to the team’s passion for our mission, our great company culture, exceptional communication and a proactive mentality.

Availability

All work takes place remotely. The Member Support Manager shall be available throughout the week to respond to enquiries during UK office hours.

This is an ongoing role comprising around 15 - 20 hours per in total. The role pays a fixed monthly amount to be discussed with the successful candidates.

가상 도우미 고객 지원 서비스 고객 서비스 Customer Retention

프로젝트 ID: #29876341

프로젝트 소개

38 건(제안서) 재택 근무형 프로젝트 서비스 이용 중: 3년 전

이 일자리에 대한 프리랜서 38 명의 평균 입찰가: £22 (1시간 기준)

malbakurtulla

Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I am a full time freelan 기타

£27 GBP / (1시간 기준)
(21 리뷰)
5.3
jurboy

Hello! I can definitely help you with CUSTOMER SUPPORT. I believe I am fit as a I am intelligent, experienced and thoughtful. Moreover, I have an AB Philosophy major in English college degree. I also have 9 years of 기타

£20 GBP / (1시간 기준)
(3 리뷰)
4.3
emmanuelolapade2

Hello, I am a polished, professional customer service rep offering: • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyal 기타

£18 GBP / (1시간 기준)
(4 리뷰)
4.5
humaiskhan

Hi there, US/UK Experienced CSR. I just read your job posting and it sounds like you need an expert customer service representative who can boost efficiency, create a wonderful customer experience and be someone you 기타

£25 GBP / (1시간 기준)
(1 리뷰)
3.2
ahsanahmeed540

Customer Service Support Is One Of My expertise I Read Your Project Carefully. And Its Peak My interest And I Would Like to Assure You That I Can Handle This Task In Amazing Way.I am Experience in customer service, su 기타

£18 GBP / (1시간 기준)
(0 리뷰)
0.0
sibbunigy2j

Hello There, I have read your project description and very excited to work on this project. I am a professional data entry operator and experience in virtual assistant / customer support. I will provide you quali 기타

£18 GBP / (1시간 기준)
(0 리뷰)
0.0
bajdabajdabajda

Hi i'm interested in this position due to the fact that it's a fixed role and pay.i live in the czech republic and will be glad to be part of this project.

£27 GBP / (1시간 기준)
(0 리뷰)
0.0
abegailboboyo

Hi! I am interested in the job post. I have experienced in customer service and can work 15-20 hours per week. I am available to work from 6:00 PM to 12:00 Midnight. I will be happy to discuss my qualification in an in 기타

£20 GBP / (1시간 기준)
(0 리뷰)
0.0
sammetadivya

Hello, I have experience working with multiple teams at different locations, acting as point of contact and customer service in an MNC. I would be happy to discuss and provide more details of my experience. Looking fo 기타

£30 GBP / (1시간 기준)
(0 리뷰)
0.0
ar81266

Hello, Hope you're doing well. According to your credentials and needs, I am able to do this job as I've 3 years of experience as a Virtual Assistant in different shopify stores. Below is the list of Various things I 기타

£18 GBP / (1시간 기준)
(0 리뷰)
0.0
Gomegome

Respected sir/mam. I am Gomathyesvar I can do this work at affordable price with a satisfaction to u. I can handle both emails and live chat with our customers. I have already experience on it this is my new freelance 기타

£27 GBP / (1시간 기준)
(0 리뷰)
0.0
purvapilgaonkar

I am having experience in handling the customers over mail, chats and phones. For customer support executive serving customers should be the main focus of the employee.

£27 GBP / (1시간 기준)
(0 리뷰)
0.0
Panizazadegan

Hello, I am excited to place a bid on this project as I believe I can handle the described tasks smoothly. With 2 years of experience in the same role for an international company (Emirates Shipping Line Agency) I am c 기타

£18 GBP / (1시간 기준)
(0 리뷰)
0.0
sridharwnc

Hello, Greetings! I would like to introduce our organization WNC, which specializes in customer support and service operations. Our centers are located in Bangalore and Tirupati, India. Our team has experience in bo 기타

£18 GBP / (1시간 기준)
(0 리뷰)
0.0
jairguedes

Professional with 20 years of experience in the Customer Service and Customer Experience, Commercial and Aftermarketing areas, working in strategic management positions for the past 11 years, in national and multinatio 기타

£20 GBP / (1시간 기준)
(0 리뷰)
0.0
shohag2213

Dear Employer, I am an "Expert Virtual Assistant". ★BBA (Finance), MBA(Finance), CMA. ★9 years experience as Data Entry Operator ★Expert in MS Office, Excel Spreadsheet, Google Sheets, Advanced Excel (Pivot, Lookup, v 기타

£18 GBP / (1시간 기준)
(0 리뷰)
0.0
n1njadart

I have over 15 years customer service under my belt. I have a good command of the English language and a great multitasker.

£25 GBP / (1시간 기준)
(0 리뷰)
0.0
manansalaat

I am a highly skilled, experienced Quality Manager with an extensive background in Operations Management, Quality Assurance Management, and Customer Service. I am highly inclined toward people empowerment and motivatio 기타

£27 GBP / (1시간 기준)
(0 리뷰)
0.0
salonee12

i have worked as technical support for many devices for us company also as a customer support to top uk insurance company.

£20 GBP / (1시간 기준)
(0 리뷰)
0.0
Whandey

Hello, In response to your need for a Virtual Assistant, I am a highly talented, detail-oriented Virtual Assistant and Customer Support Specialist with experience providing exceptional support and ensuring projects ar 기타

£22 GBP / (1시간 기준)
(0 리뷰)
0.0