Looking for virtual assistants for customer service, as well as order and contractor management.
€2-6 EUR (1시간 기준)
Are you an experienced customer support specialist with a passion for gaming? We're searching for individuals who can combine their critical thinking skills with their gaming expertise to provide top-notch support to our customers.
// Primary Responsibilities:
As a customer support specialist at our company, your role will encompass a variety of tasks, including:
- Handling Live Chat inquiries (we're aiming for 24/7 coverage, so we'll be hiring multiple agents).
- Monitoring active orders and taking proactive measures to ensure customer satisfaction.
- Collaborating with the team responsible for fulfilling orders to ensure seamless service.
- Responding to Trustpilot reviews with professionalism and expertise.
- Facilitating the refund process for unsatisfied customers.
- Streaming your shifts on Twitch.
// Requirements:
To excel in this role, you should meet the following criteria:
- Proficiency in both written and spoken English.
- A deep understanding of gaming, with experience in one or more of the following titles: CSGO, CS2, Dota 2, League of Legends, Rocket League, and Valorant. Your gaming knowledge is crucial, as you may need to field challenging questions from our visitors.
- Comfort and capability to stream on Twitch.
// Platforms You'll Be Working On:
You'll utilize a variety of platforms to carry out your responsibilities, including:
- LiveChat for direct customer communication.
- Discord for collaboration with order fulfillers and handling customer tickets.
- Slack for team communication.
- Our website for tasks such as processing refunds and checking order details.
- Trustpilot for responding to reviews, with the option to leverage ChatGPT for support.
- Twitch for hosting streams
// What We Offer
In return for your skills and dedication, we provide:
- A reliable income stream.
- Opportunities for personal and professional growth within our company.
- Performance-based bonuses and holiday-related perks.
- A supportive and forward-thinking leadership team.
If you meet the criteria outlined above and are excited about this opportunity, we encourage you to apply.
Please note that we are exclusively seeking individual applicants and do not consider agency submissions.
Join us in creating exceptional experiences for our gaming community! ?
프로젝트 ID: #37193630
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이 일자리에 대한 프리랜서 39 명의 평균 입찰가: €5 (1시간 기준)
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