Call Center Solution

We need a Business Call Center with CRM for Inbound, Outbound and IPPABX + INBOUND Hosted IVR ACD Skill-based routing skills Priority routing Time-based routing Queue monitoring Barge-in & call monitoring Real-time dashboard & analytics Call recording Multi-channel communication CRM + OUTBOUND Preview dialer Predictive dialer Progressive dialer IVR blast – SMS & Voice Call barge-in & monitoring Real-time dashboard & analytics Call recording Multi-channel communication CRM +Billing Omnichannel Contact Center Features checkmark Single Omnichannel Administration Console checkmark Real-Time Dashboards & Historical Reports checkmark Integrated Omnichannel Interface checkmark “Push & Pull” Agent Delivery checkmark Simple Script Pop-Ups for Quick Answers checkmark Advanced Search & Auto URL Reduction checkmark Customer Record, Capture, & Editing checkmark Panoramic History Timeline of Chats checkmark Social Lead Generation checkmark Chat via Website or Mobile App checkmark Engage in Multiple Chat Sessions checkmark Transfer or Conference Chats checkmark Gather Visitor Information checkmark Auto-Greeting when Agent Accepts Chat checkmark Web Form for Chat Topic Selection checkmark Respond to Emails from Multiple Touchpoints checkmark Natural Language Processing (NLP) Engine checkmark Visual IVR for Mobile Customers checkmark Email Relay to CRM checkmark ACD & Cherry-Picking Email Routing checkmark Easy-to-Use Administration Tools checkmark Cross-Channel Treading checkmark Social Customer Care