Full Time Virtual Assistant with Excellent English

Provide a clear example of a similar job you have done in the past. Me and my employees in my company ace in customer service. We've done similar projects for the past 12 years. We hold a deep understanding of customer service when it comes to being empathetic and resolution based customer servicing. Proposal: I have been a customer service agent for about 8 years. I am trained in the British, American and Austrian Accents so a Native American’s accent is easy. Besides, I have experience in various processes both technical and non-technical. In terms of technical experience, it is Tier 3 ATT ConnecTech support. This is a level of support nobody in technical backgrounds provides these days. Besides that, notably I have also worked with sales processes. In both of these ATT processes, I have been a process trainer and a voice and accent trainer. With the best agent and trainer awards, I have also gone through two different training certification programs, which means I'm the best at what I do - Customer Service!!

Provide a clear example of a similar job you have done in the past. I have worked as an assistant for over 5 years, I live by my self and have an excelent internet service, I can study on line and take courses, I hace excelent customers service skills all of theses skills were acquire working in the sales department of a tech company for 5 years Proposal: I am a professional educated worker who knows the value of time, very hard working and always delivers the work on time. My Motive is to make my employer happy without adding additional charges, a quick learner, with sharp memory. Capable of working without supervision and willing to assume additional responsibility

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I'm new to freelancer but I'm skilled for the kind of work you are looking for. Supported with a range of experience since 2008 - I starting with Front Office, handling daily operations , sales , marketing for rooms and banquets, also maintaining daily reports as required. With retail I gained experience move to manage displays, sales and promotion activities. I have worked in international BPO's and have obtained excellent communication Skills, which assisted me to perform excellently and be driven towards issue resolution for client/customer with their requirements in focus. Always keeping in mind options available with logical reasoning and assertiveness. Never hampering to wow the customer experience, while maintain a low AHT [Average Handle Time]. Meeting up-selling target, FCR [1st call resolution] target, increase in Production, archiving Compliance and Quality targets, managing all expectation.

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Provide a clear example of a similar job you have done in the past. I harnessed my skills and gained a lot of experience working in BPO industry since 2009 for more than 7 years. From Customer Service, Sales, Technical Support, Coach, Quality Assurance and an IT/Technical Helpdesk Analyst for a very reputable company. I handled inbound, outbound, escalations calls, Proposal: I do have the talents, skills, experiences and education that perfectly fits into this job role. I am able to take on the responsibility of this position immediately, and have the enthusiasm and determination to ensure that I make a success of it.

Hi, Greetings from Vadodara, India. My name is Kushal Patel and I have been into outsourcing industry as a freelancer and as an Agency representative for about 2 years. I have studied and graduated my high school from United States, so communicating in English comes natural to me. I have worked with quite a few clients in past couple of years into various projects like Customer Services, Taxations, Loans, Accounting and Book Keeping, and Sales & Marketing processes. Experience: 1. Affordable Medical Clinic & Pea ridge Family Care Center - Pensacola, Florida, U.S Customer Service Representative As an answering service agent for clinic's front desk As an appointment setter for annual patient physical exam. Main Responsibility was answering the front office and taking caring of patient queries. Working in EMed software and passing forward patient medical records and prescription request to appropriate parties. 2. Patriot Tax Services - Mobile, Alabama, U.S Sales & Marketing Manager Sales & Marketing for their growing franchise. Customer Support for the franchise owners. Provide training for the franchise owners. Recruiting for tax preparers. Main Responsibility was bringing in new clients (business owners) to purchase our Tax preparation franchise. Training the clients. 3. BIBA Medtech Insights/BIBA Medical Ltd - London, United Kingdom Market Research Executive TAVI (medical procedure) Research. Conducting medical research survey regarding TAVI utilization with doctors in Europe, Asia and Middle East. Conducting doctor interviews over the phone and email. 4. Australian Institute of Professional Pathways (AIPP) - Sydney, Australia Marketing and Accounts Manager Bringing in new agencies and schools that can provide our services to their students and customers. Bringing direct sales through our email marketing campaign. Also acting as customer services executive (Skype) for the new customers, agents and schools. Maintaining CRM (Insightly). Maintaining agent and school relation email (Gmail) and phone (Skype) correspondence. Direct customer Email correspondence through ActiveCampaign. Maintaining agents and schools student registers. Reviewing contracts, terms and conditions regularly. Awaiting for your positive reply and hoping to hear from you soon. Thanks And Regards Kushal patel Cell: +91 9913170371 Location: Vadodara, Gujarat, India Skype: wbsolutionspvt

Provide a clear example of a similar job you have done in the past. Level 2 resolution expert for Dell technical support process, responsibilities included: 1) Answering tech calls and providing first time resolution in a time-bound manner. 2) Logging and closing relevant support tickets. 3) Help a team of Level 1 technical support associates with escalations. Proposal: I have been involved on a long-term contractual basis with a major US based musical instrument company looking after their RMA/back-end operations and product technical support which involved regular communications with dealers/distributors, handle dealer/consumer queries (both sales and technical in nature) by email and Skype. The clientele of the company included US standing senators, judges. congressmen and high ranking industrialists, the job required great attention to detail and extreme care not to upset loyal and high-standing customers, generate reports and write new product documentations, managing a music delivery system through a wordpress back-end website. With more than 15 years of experience in technical/customer/operational support I believe I have the experience and nuances that make a friendly and sincere representative of your organization. I am looking forward to learning/working with a dedicated team, hope to hear from you soon. Please let me know if you have any questions.