Currently, we have implemented the use of DID (Direct Inward Dialing) and in-group routing for managing all inbound calls. However, we encounter situations where no agents are available to handle a call, resulting in the call being placed on hold. To enhance our system, I am seeking a solution that allows for immediate rejection of calls when all agents are busy or unavailable, similar to the behavior when a carrier is offline.
I would appreciate your assistance in achieving this goal. Please refrain from suggesting the "No Agent No Queue" approach.
Price / hour.
Hello im Sebastian de Durana. I create complex dial plans for queues asterisk native.
Please contact and i will explain the solution.
Thanks!
Sebastian de Duran