Customer Service Superstar needed for eCommerce store operation (Part-Time Role with potential for Full-Time in Future)

Job Title: Customer Service Superstar needed for eCommerce store operation (Part-Time Role with potential for Full-Time in Future) Are you a Customer Service Rockstar? Are you looking for a part-time gig with the potential to transform into a full-time role and a long-term career? If that sounds like you, we need to work together (seriously). WHY YOU SHOULD WANT THIS JOB Exciting, fast growing company Fun work environment Small, close team Long term position Feel empowered, make decisions Live up to your potential, even become General Manager (if you can prove yourself) We’ll invest in your education Learn new skills Earn new responsibilities COMPANY INFO This is a small and fast-growing, customer-focused eCommerce business based in Australia. Our company started in 2018 and has rapidly grown through the pandemic. We sell fitness equipment, electric skateboards and scooters! We’re very busy. I need someone to take over the day-to-day operations, so I can focus on building the business. This is an exciting long-term opportunity for you - We will grow, so you have potential to become the Store Manager, even the General Manager - if you prove yourself. As you grow, the position can grow with you - Want to get involved in social media marketing? Awesome! Want to develop your team leadership skills? Fantastic! We’ll offer you training and mentorship so you really can live up to your potential. So are you ready? JOB OVERVIEW You will be responsible for making sure that all customer service we provide our customers is top-notch. You will be responsible for processing all orders in a timely manner and handling any customer queries or concerns promptly and professionally. Over time, you’ll gradually be in charge of most of the day-to-day customer service operations. We’ll train you on everything. Main Responsibilities: Providing top-notch customer service Efficient order management and processing within Shopify Sales Product management Business process, some data entry Answering phone, live chat, and email. Give quotes, coordinating orders, liaise with suppliers, solve shipping problems, etc. Order management will take about 40-70% of your day. The remainder of your time will be spent on projects to grow the business and your knowledge. NOTE: To apply, at the top of your cover letter, please write "It's raining in Brisbane.” DESCRIPTION OF IDEAL CANDIDATE Gets Stuff Done - You take charge and get stuff done! You have a passion and an internal drive to make things happen! Loves Writing - Writing is your jam! You can take something boring and describe it in a way that engages people. Figures Stuff Out - You love a good challenge, and take initiative to come up with solutions. Loves Helping People - You love to help people and make everyone’s day just a little brighter, including our customers! Positive Attitude - You’re upbeat, positive, cheerful, and excited about the future! Growth-minded - You’re always learning, always growing. If you weren’t, life would feel boring. Self Starter - You’re self-motivated, happy working on your own with minimal guidance. PAY Based on ability and experience, ranging from $340-450/month based on 24hrs/week (three days a week). WORKING HOURS This is a Part-time position (24 hours/week). Working hours are 9 am to 5 pm AEST. Initially, Monday, Wednesday, Friday with option for full-time (40hrs). CANDIDATE REQUIREMENTS Honest Reliable Fluent in English, near native speaker 2-5 years customer service experience Pay attention to details Type 50 WPM Preferred: eCommerce customer service experience sales experience writing experience/copywriting ADDITIONAL DETAILS *REQUIRED - Internet: Fast, stable connection. *REQUIRED - Minimum two years customer service experience *REQUIRED - Have a quiet, private work environment where you can focus We can’t wait to work with you! Tristram Founder Cardio Online