I read your project description and understand that you need help with connection issues with Office365 Imap settings and Freescout Imap. As part of my job, I ensure all my work is delivered on time and with high quality. This makes me the perfect freelancer for this project as I am confident I can quickly resolve your issue.
Here are some practices that will fix your issue and for in detail fix and proper guide you have to contact me
1) Verify that the credentials being used to connect to both Office365 and Freescout are correct. Check that the username and password are accurate and that the email address and domain are properly configured.
2) Ensure that both Office365 and Freescout are using the same IMAP settings. You can check this by reviewing the server settings in both applications. Make sure that the server addresses, ports, and security settings match between the two platforms.
3) Check that there are no firewall or network issues that are preventing the connection between Office365 and Freescout. Ensure that the required ports are open and that there are no IP address restrictions in place that could be blocking the connection.
4) Try disabling any anti-virus or firewall software temporarily to see if this resolves the issue. Some anti-virus or firewall software can interfere with the IMAP connection.