Customer Service Superstar needed for eCommerce store operation (Part-Time Role with potential for Full-Time in Future)
$250-750 USD
종료됨
게시됨 거의 3년 전
$250-750 USD
제출할때 지불됩니다
Are you a Customer Service Rockstar? Are you looking for a part-time gig with the potential to transform into a full-time role and a long-term career?
If that sounds like you, we need to work together (seriously).
WHY YOU SHOULD WANT THIS JOB
Exciting, fast growing company
Fun work environment
Small, close team
Long term position
Feel empowered, make decisions
Live up to your potential, even become General Manager (if you can prove yourself)
We’ll invest in your education
Learn new skills
Earn new responsibilities
COMPANY INFO
This is a small and fast-growing, customer-focused eCommerce business based in The United States. Our company started in 2018 and has rapidly grown through the pandemic.
We sell fitness equipment, electric skateboards and scooters!
We’re very busy. I need someone to take over the day-to-day operations, so I can focus on building the business.
This is an exciting long-term opportunity for you -
We will grow, so you have potential to become the Store Manager, even the General Manager - if you prove yourself.
As you grow, the position can grow with you -
Want to get involved in social media marketing? Awesome!
Want to develop your team leadership skills? Fantastic!
We’ll offer you training and mentorship so you really can live up to your potential.
So are you ready?
JOB OVERVIEW
You will be responsible for making sure that all customer service we provide our customers is top-notch.
You will be responsible for processing all orders in a timely manner and handling any customer queries or concerns promptly and professionally.
Over time, you’ll gradually be in charge of most of the day-to-day customer service operations. We’ll train you on everything.
Main Responsibilities:
Providing top-notch customer service
Efficient order management and processing within Shopify
Sales
Product management
Business process, some data entry
Answering phone, live chat, and email.
Give quotes, coordinating orders, liaise with suppliers, solve shipping problems, etc.
Order management will take about 40-70% of your day. The remainder of your time will be spent on projects to grow the business and your knowledge.
NOTE: To apply, at the top of your cover letter, please write "It's raining in Brisbane.”
DESCRIPTION OF IDEAL CANDIDATE
Gets Stuff Done - You take charge and get stuff done! You have a passion and an internal drive to make things happen!
Loves Writing - Writing is your jam! You can take something boring and describe it in a way that engages people.
Figures Stuff Out - You love a good challenge, and take initiative to come up with solutions.
Loves Helping People - You love to help people and make everyone’s day just a little brighter, including our customers!
Positive Attitude - You’re upbeat, positive, cheerful, and excited about the future!
Growth-minded - You’re always learning, always growing. If you weren’t, life would feel boring.
Self Starter - You’re self-motivated, happy working on your own with minimal guidance.
PAY
Based on ability and experience, ranging from $340-450/month based on 24hrs/week (three days a week).
WORKING HOURS
This is a Part-time position (24 hours/week).
Working hours are 9 am to 5 pm EST.
Initially, Monday, Wednesday, Friday with option for full-time (40hrs).
CANDIDATE REQUIREMENTS
Honest
Reliable
Fluent in English, near native speaker
2-5 years customer service experience
Pay attention to details
Type 50 WPM
Preferred:
eCommerce customer service experience
sales experience
writing experience/copywriting
ADDITIONAL DETAILS
*REQUIRED - Internet: Fast, stable connection.
*REQUIRED - Minimum two years customer service experience
*REQUIRED - Have a quiet, private work environment where you can focus
We can’t wait to work with you!
Tristram
Founder
Cardio Online
"It's raining in Brisbane.”
About me:
Independent, full-time freelancer, smart, interactive and meticulous.
Strength:
- Deliver quick and accurate work with detail-oriented approach at a fair price on time even under tight deadline meeting client's expectation.
- Guide the clients to increase their sales by suggesting ideas.
Product management:
- All product types on Magento including categories, attributes and attribute sets
- Edit images at basic level
- Other platforms - Shopify, Oberlo for Aliexpress, Wordpress, Woocommerce, Open Cart, Zen Cart, Prestashop and Amazon Seller Central.
Administrative Tasks:
- Data Entry
- Excel with basic formulae, macros and VBA script.
- Copy Paste
- LaTex Code, Moodle LMS Familiarization, Add multiple choice questions to other LMS as well
- Instagram and Pinterest
- Financial statements, invoices, tax, billing, credit, debit
- Typing
- Data Conversion
- Basic web research
I am looking forward to hearing from you soon.
Thank you!
Hi there, hope you are doing fine! I came across this project and it falls exactly into our domain and I find that we are a perfect fit for this job. We have a talented team with huge experience working in Lead Generation, Appointment Setting, Social Media Marketing, Telecommunication, Customer Support, Customer Services, Email Marketing, Email Handling, etc. We can offer our services at an affordable price. We will provide best resources on your project at best price and provide real time access to you so that you can check the performance on daily basis. We will deploy the best expert on this project who will not only have good communication but also great typing speed. We would love to discuss more about your project. Let me know the right time to discuss more if you find we are suitable for this job. Please contact me through chat to discuss more about this project.
Best Regards.
Hello there, I have gone through your project "Customer Service Superstar needed for eCommerce store operation (Part-Time Role with potential for Full-Time in Future)", and I can firmly assure that I have understood the requirements and can perfectly do the project work with 100% accuracy and perfection. I can work following 9 am to 5 pm EST.
Undoubtedly I am the best and experienced freelancer to whom you are looking for the project. Let’s discuss in PM, so that I can start working on your project right away. I am waiting for your quick reply. Thanks.
I am interested in working on this project. I have been working as a Customer Service Expert for more than three years mostly in the travel industry. I handle inbound customer concerns, process bookings and quarterly payments and make outbound calls for our new Membership Campaign. I also worked as an outbound sales expert for more than five years. I am result-driven and can work with minimum supervision.
I am looking forward to hearing from you. Thank you.
Hi Tristram,
It's raining in Brisbane!
I have gone through your job description and I can say that I have work experience and skills required for Customer Service Representative. I have 2.5 years of strong work experience in the Customer Support field who know how to deal with customers positively. I can delight customers through my soft skills and can give them WOW experience.
Please see below details of my work experience:
1) I have worked for 1.5 years with eBay UK Customer Support providing Live Chat Support with queries related to Buying, Selling and Registration. This is my eCommerce experience which will be very helpful here.
2) I have worked for 3 months with Time Warner Cable USA Customer Support providing Live Chat Support to customers who had queries related to their mobile, TV and broadband connections.
3) I have worked for 1 year with Vodafone UK Customer Support providing Live Chat Support to customers having queries with their Pay Monthly mobile connections.
Please feel free to contact me as I am the best fit for this job.
Regards,
Naresh Makwana
It's raining in Brisbane
Hello there,
I’ve recently noticed a job posting on the customer service superstar and highly interested in getting the job by applying here with appreciable qualifications of mine.
I would like to tell you that I have been working in the sector of customer service for like 3 to 4 years and the clients who have been hiring me till now, never get dissatisfied. I have immense knowledge in handling customer service/Marketing () by keeping a relationship of commercialism and can face any kind of improbability and unpredictability very much tactfully. Work experiences in SEO, SEM, email marketing, social media marketing, content writing, copywriting, video editing, design, customer service, chat support, etc and various other online works that are related to customer service/Marketing have made me almost a pro freelancer and thus I never happen to blight my clients’ high hopes.
I am always keen to learn more associated with my job. My motive is to learn my job more precisely with practices and bring appeasement in the fair face of my client.
I can work for about 50 hours a week and can assure you to submit my projects on time.
Best regards,
Abu zafor
Hey,
"It's raining in Brisbane.”
I can do the daily administrative tasks as a virtual assistant for your online business. I can work hours daily.
I have other skills such as posting to social media, scraping documents or directories, and posting to the WordPress website and data input from various sources to Excel or word.
I have worked for an Indian e-commerce website that is Flipkart
We can work test basis for a week. if you satisfy then we can continue for the rest of the month.
Look forward to hearing from you
Thanks,
Aziz Sayed
"It's raining in Brisbane"
I stand out through a combination of my character traits, my abilities and my experiences. Moreover I am capable of building meaningful relationships customer/clients/ team members. I have the ability to identify and solve problems, I keep a running list of pain points I see within the organization and am always trying to come up with new ideas of how to solve them.
I possess organizational skills, attention to detail, motivation and a natural ability to handle people, disputes and contract issues. I am versatile, easy going, solution-oriented, determined, team-player, creative, self-disciplined and dedicated person.
Someone who understands the value of customer service and listening to the client. Understanding client needs is essential to customer satisfaction and performance.”
Throughout my career, I have been a self-starter and dedicated worker. I have demonstrated my ability to handle a variety of tasks effectively and deliver on deadlines. Having strong administrative and organizational skills, I work sincerely for all my projects because I am a committed person and definitely I will prove to be an asset for your organization.
My skype - charuamitabh
whatsapp - +91 9812206317
"its raining in Brisbane "
Hello,
I have read the discretion of your project and understood that you are looking for customer service representative .
I glad to inform you that i can do this project as per your requirement because I am a professional Virtual Assistant, Customer Support, and eCommerce expert, having a 4 year of experience in call center in different different process like AMAZON , FLIPKART, HUWAEI, REALME , SONY .
I will deliver 100% accurate results according to your requirements. Please share more information about the project, let's discuss further to get started with the project. Awaiting your prompt response.
* I have strong internet speed
* Proper space for work
* Laptop with I5+ 8GB RAM
*Headphone
~~ strength~~You can leave all your worries to me, as far as a customer support is concerned .
So looking forward to your quick positive response to get started now with the project.
Kind Regards
Ramesh
It's raining in brisbane
Hello, I am Alia from Bangladesh. An embedded system Engineer with experience of customer service. I have 8+ years experience of social media page management, customer support through live chat sessions, e-mails and phone calls. I am also efficient in writing blogs and social media copies.
Looking forward to hearing from you.
Regards,
Alia
Hi. I have more than 3 years of experience in Virtual assistant, customer handling, team management. I work as KYC and AML analyst and quality control for MNCs. I have experience to handle clients and customer.
“It’s raining in Brisbane”
Hello ,
I Have read your job description and I believe that I will be best candidate for this job as I have worked with Amazon for 6 months in customer service (calls/emails/chats) presently I am working with Accenture for digital marketing/customer service project since 3 years as quality analyst .I have a stable internet connection and willing to work overtime too .I hope to get a chance to work with you on this project
Thank & Regards ,
Nikita Nath
Hi Tristram
I have varied experience in customer service of 25 years. I look forward to be a value-add to your organization. I will look after your business, and you can trust me to take care of your customers with ease.
I look forward to working with you.
Regards
Varsha Bhatia
According to your all guied line I can fit to your all rule I think so sri ✌️ so I request to give a chance to me to show my talent sri I hope I would get a good news form u sri ✌️
Hello,
My name is Zahi.
I am writing to you for the position of data entry expert that you are looking for an urgent basis. Data entry job is my passion and I have 6+ years of experiences in this field that makes me confident to apply in this project.
I am friendly to talk and be connected with my client via the preferred methods they ask. I believe, a short interview can make our understanding more meaningful. Will you please call me for a short interview and so that you can understand my communication skills as well.
Thank you and best regard
Zahi448
It's raining in Brisbane.
Experienced guy with strong skills and abilities to do the advertised task, as per your requirements with 100% accuracy within BEST SUITED BUDGET is available here.
Kindly reply back to discuss and finish it at earliest possible.
Warm regards!
Your Trusted Freelancer!
Hey there,
I hope you're doing well.
This is Salman from Pakistan, I've seen your requirements, and I've been doing all the above work for 5 years.
However, I've been in this line of work for almost five years, and the list of my experiences is following.
1. Concierge services.
I was a member of the Guidance concierge team, Guidance Residential is actually a Mortgage company, and they have a sister company as well called Guidance Home Services, where I followed up with the customers, realtors, and account executives (Loan Officers) via emails, calls, and SMS.
2. CSM (Customer Success Manager):
I've also worked as a CSM in a company named GroNow Marketing. I was handling the clients and their queries regarding their ads which our company was running.
So as per the above experiences, I think I should avail for this opportunity.
I'll be looking forward to your response.
Thanks,
Regards,
Salman
It's raining in Brisbane!!!
Hi there,
I am submitting to you my application for the CSR, I am extremely excited to apply to work for such a rapidly expanding brand. Since I personally thrive on challenging tasks that revolve around the client-serving ventures, I believe that becoming a part of an organization that constantly gives back to the community would be my dream role.
I graduated from University of Baguio, Philippines as a Tourism Travel Management. The job that I immediately entered was through a BPO that caters airline company which handles airline bookings, cancellations, refunds and upsell promos. And currently employed by an outsourcing agency, working from home, a freelancer, a CSR from UK based company however, as the volume of orders were at low this season they need to give us less hours.
Furthermore, I am very passionate about attending to clients' unique needs as I employ myself to customers satisfaction about the product. My understanding of the various and competitive world of freelancing is that I need to multi task but still giving best results to our clients. Finally, I took advantage of the ever-changing surface of the e-commerce sector to educate myself on numerous methods of effective research.
As you continue the hiring process, I would like to thank you for taking the time to review my application. I am very grateful to receive your consideration and hope to get another chance to communicate with you in person.
Best Regards,
Amie Mosquito
Hello,
I would like you to consider me for this position.
I am a multitasking professional with +7 years of Customer service experience working with both American and Kenyan Companies.
I'm ardent in both verbal and written communication and conversant with online Customer support applications like Zendesk, Freshdesk and Jira ticketing systems.
Above all, I am a quick and willing learner and have flexible working hours.
I'll consider it a great honor to work with you.
